A/V Technician II

Location: Bethesda, MD • 6-month contract-to-hire • US Citizen required

About the role

We are looking for an A/V Technician II to support a Federal government client in Bethesda, MD. This position offers a great opportunity to be part of a high-performing team responsible for supporting a full complement of customer-centric technical support services. This position currently requires an on-site schedule; schedule is subject to change based on company/contract requirements.

Responsibilities

• Diagnose and resolve AV problems; respond to escalated issues from clients and other support teams; perform triage, provide remote problem resolution when possible.
• Proficient, accurate and timely setup, operation, and breakdown of audiovisual equipment.
• Research, recommend, and implement AV hardware and software purchases and configurations to meet client needs.
• Operate AV equipment (e.g. soundboard, presentation laptop, switcher, codec, camera, microphones, Logitech 360 Owls, Logitech MeetingHQ, sound systems) in support of live and hybrid conferences, seminars, meetings and events.
• Provide documentation of AV process and equipment for other IT pros or end users.
• Test and troubleshoot AV equipment in conference spaces to ensure all is in working order.
• Support connectivity from conference rooms to collaboration platforms such as Microsoft Teams, Zoom, WebEx.
• May serve as backup to the Deskside Support team as needed.
• Perform other job duties as assigned.

Requirements

• Three (3) or more years’ experience providing audio/visual support for conference rooms, including preparing room setups, monitoring and adjusting live feeds for quality control.
• Three (3) or more years’ experience operating, maintaining, and troubleshooting AV systems.
• Experience planning, organizing, and directing AV production activities, ensuring continuity across events.
• Understanding of architectural, cabling, and control system requirements for AV environments.
• Three (3) or more years’ experience with MS Office 365 (Word/PowerPoint/Excel).
• Experience using ServiceNow or equivalent platform.
• Knowledge of Bomgar or equivalent tool for providing remote support.
• Ability to lift up to 30 pounds.
• Strong communication skills both oral and written.

Qualifications

• Associates degree; a high school diploma (or GED) coupled with an additional 4 years of relevant experience may be substituted.
• Public Trust clearance.

Desired Qualifications

• CTS Certification (or other AV certifications).
• Knowledge or experience with Video Matrix systems and/or AV Switchers, Crestron/Biamp/Shure.
• Experience with customer service or hospitality.
• Experience in the following:
  • Audio/Video/Digital audio/playback/record systems.
  • Video Wall Management & Calibration.
  • Advanced Lighting – Dimming and Lighting Controls.
  • Channeling of microphones: Wireless, Handheld, Lavaliere Microphones.
  • Push to Talk Systems.
  • 4–24 Channel Mixers.
  • Basic Electrical and Power Distribution.
  • Basic networking skills including IP addressing.
  • Wireless Networking/Troubleshooting.
  • Standard troubleshooting skills related to desktop computer hardware and software.

Pay

$25–35/hr W2 (conversion salary $72,000).