A/V Support Technician I

About the Role

Our Enterprise Technology team is looking to add a motivated A/V Support Technician to assist us with our growing operations. The A/V Support Technician I is the entry point into the A/V technician career path and the front line of daily audiovisual support across the organization. This role responds to incident calls, diagnoses and resolves A/V issues in conference rooms, training rooms, and auditorium spaces, and provides hands‑on support for live events including recording and streaming. The technician works independently on routine tasks while building the system depth needed to progress toward Level II.

Responsibilities

• Work independently with little supervision on daily support tasks.
• Manage incident calls at a high level of client service, from intake through resolution.
• Diagnose problems or technical issues and determine proper solutions.
• Live setup and support for A/V events, including live sound mixing, monitoring presentations, functionality checks, and recording and live streaming for training sessions, auditorium events, and company‑wide raffles.
• Perform conference and training room functionality checks to confirm rooms are event‑ready.
• Escalate issues appropriately when a resolution falls outside the scope of the role.

Requirements

• 1 year of experience working in an AV technical support role.
• Basic understanding of video switching systems, including projects, multi‑view, recording and streaming, and graphic use and creation.
• Basic understanding of auditorium technologies, including lighting, camera systems, audio mixers, video switcher, and recording software and devices.
• Display diagnostic and troubleshooting skills.
• Basic understanding of Crestron Mercury functionality.
• Basic understanding of training room functionality.
• Vitec management or similar TV management system experience.
• Basic understanding of RDP tools, including UltraVNC and SCCM.
• On‑site attendance.

Preferred Qualifications

• Advanced knowledge of AV equipment, computers, applications, and technology.
• Confidence with a sense of urgency.
• Strong communication skills.
• Follows established processes.
• Positive attitude, coachable and curious.
• Team player.
• Experience with Windows 10 operating system.
• 2 + years of combined technical degree or certification, Bachelor’s degree, Associate’s degree, or equivalent AV technical work experience.

Physical Requirements

• Frequent bending, twisting, and reaching in the course of equipment setup and support.
• Ability to safely climb and work from ladders.
• Ability to lift and carry up to 50 pounds.

Benefits

• Paid Time Off (PTO) after just 30 days.
• Additional parental and maternity leave benefits after 12 months.
• Adoption reimbursement program.
• Paid volunteer hours.
• Paid training and career development.
• Medical, dental, vision, and life insurance.
• 401(k) with employer match.
• Mortgage discount and area business discounts.
• Free membership to a large, state‑of‑the‑art fitness center (exercise classes, sports leagues, basketball court).
• Wellness area with in‑house primary‑care physician’s office, full‑time massage therapist, and hair salon.
• Gourmet cafeteria featuring homemade breakfast and lunch.
• Convenience store with healthy grab‑and‑go snacks.
• In‑house Starbucks and Dunkin indoor/outdoor café with Wi‑Fi.