A/V Installation & Support Technician

About the role

D.R. Horton, Inc., the largest homebuilder in the U.S., is currently looking for an Audio/Visual Installation and Support Technician. The right candidate will be responsible for all activities related to audio/visual equipment; configuration and documentation, installation and integration as well as troubleshooting and customer support.

Responsibilities

• Configuration and documentation: setup, configure and test equipment, communicate with internal customers regarding project and equipment status
• Assist in the review of detailed technical equipment lists for shipping and delivery, and detailed technical drawings of equipment mounting, signal flow diagrams, dimensions, system power and network data requirements
• Assist in the development of installation schedule, provide coordination with other departments, trades and outside vendors
• Perform client training on system use
• Installation and integration: install, terminate, test, label and document horizontal, backbone and other cables, install and configure equipment to ensure conformity to design
• Troubleshooting and customer support: provide technical support for customer inquiries regarding all aspects of all current or previously installed AV systems, perform diagnosis and resolution to hardware and software problems for a variety of end users
• Conduct all business in a professional and ethical manner to serve customers and increase the goodwill and profit of the company
• Dress and route cable through cabinets, furniture, racks, ceilings and other pathways as required
• Update and maintain various project operational worksheets
• Ability to work overtime and travel overnight

Qualifications

• Associate degree or equivalent from a two-year college or technical school in an Engineering or Technology discipline
• One to two years of technical installation experience with corporate AV systems
• Knowledge in the design and installation of AV systems, including projection and display; sound and speech reinforcement; distribution and routing; control systems
• Comprehension of all common AV design drawing types, including audio, video and control flow diagrams, as well as ability to fluently read architectural, mechanical and electrical drawing sets
• Systems integration experience with equipment manufacturers, such as Clear One, Crestron, Extron, Polycom, Sony, and others
• Technical installation and design experience with corporate AV systems in a design/build integrator organization
• Ability to create and edit designs in AutoCAD and Microsoft Visio
• Proficient in Microsoft Word, Excel, Crestron and AMX diagnostic tools, and common DSP platforms
• Knowledgeable in the integration of AV systems with corporate networks, corporate servers and telecom
• Proficiency with MS Office and email
• Ability to lift and/or move up to 50 pounds

Preferred Qualifications

• Experience with Crestron programming a plus
• Knowledge of construction a plus
• Bachelor’s degree from a four-year college or university in an Engineering or Technology discipline a plus

Benefits

• Medical, Dental and Vision
• 401(K)
• Employee Stock Purchase Plan
• Flex Spending Accounts
• Life & Disability Insurance
• Vacation, Sick, Personal Time and Company Holidays
• Multiple Voluntary and Company provided Benefits