A/R Representative III

System One is seeking an A/R Representative III for an opportunity in Phoenix, AZ.

Responsibilities

• Apply general accounting principles to manage accounts receivable, including generating invoices and managing past-due accounts.
• Utilize ERP/software platforms such as WellSky, Waystar, or similar to perform billing, collections, and account reconciliation tasks.
• Research unapplied or misapplied payments to ensure accurate account balances.
• Monitor AR aging reports to identify collection priorities and trends related to denials or issues.
• Investigate chargebacks, short-pays, and customer disputes to resolve discrepancies.
• Communicate professionally with customers, patients, and internal teams via phone, email, or chat.
• Negotiate tactfully to collect overdue payments while maintaining positive relationships.
• Prioritize and organize high-volume AR work, ensuring accuracy and attention to detail.
• Handle sensitive financial data ethically and securely.
• Adjust to new systems, policies, or AR processes as needed, demonstrating adaptability.
• Respond promptly and professionally to customer inquiries, resolving issues efficiently.

Requirements

• General accounting knowledge, including AR process and accounting principles.
• Billing & collections experience, with proficiency generating invoices and managing payments.
• Familiarity with ERP/SYSTEM platforms like WellSky, Waystar, or similar EHR/EMR systems.
• Ability to reconcile accounts and research unapplied or misapplied payments.
• Experience with AR aging reports, and monitoring collection trends.
• Preferably experience with Home Health billing (a plus).
• Strong reconciliation, investigation, and problem-solving skills.
• Excellent written and verbal communication skills.
• Negotiation and customer service skills to balance collections with relationship management.
• Attention to detail, organizational skills, and the ability to handle high-volume AR work accurately.
• Dependability, persistence, integrity, and adaptability in handling sensitive financial data and changing processes.
• Healthcare industry knowledge, including insurance billing, denials, and EOBs.
• Prompt and professional response to customer inquiries and issues.

Benefits

• Health and welfare benefits coverage options including medical, dental, and vision.
• Spending accounts.
• Life insurance and voluntary plans.
• Participation in a 401(k) plan.