988 Licensed Supervisor - 2nd & 3rd Shift

About the role

This is a non-exempt, full-time position reporting to the Suicide Prevention Services Director. Work week availability is required 7-days, Sunday through Saturday. Shifts will be completed on site.

Responsibilities

• Provide assistance to Program Director to coordinate and administrate an effective Suicide Prevention Program consistent with the overall goals and objectives of the company.
• Participate in suicide prevention information systems for program evaluation and reporting.
• Work collaboratively with the Program Director to ensure training is updated, encompasses the mission of both the 988 and the suicide prevention programs and supports best practices.
• Maintain compliance with all standards required for all regulating and accrediting bodies, inclusive of policies, procedures, required training and quality assurance standards.
• Ensure shift coverage of the call center through scheduling and cooperative coordination with the Program Director.
• Provide training for 988 employees and volunteers.
• Work cooperatively with the IT department to report technical issues and assist to ensure technology is meeting program needs.
• Provide assistance to coordinate suicide prevention services with other providers, complete agency service plan goals and objectives, consultation, education and awareness presentation for community agencies and groups, maintain statistical data, prepare reports and develop or revise program materials with the Program Director.
• Provide supervision and support for 988 Call Center staff and volunteers, inclusive of training, scheduling, completing reports, time records and performance reviews.
• Attend and answer incoming direct or indirect calls to ensure call volume is answered at or above 90% within 20 seconds or less and assist callers by providing short-term crisis intervention and referral, regain control of their lives and find alternatives to suicide.
• Silent monitor calls for quality assurance and coaching opportunities.

Requirements

• Bachelor's degree required; Ohio Licensed LSW, LPC or MFT required.
• Minimum of one (1) year of previous, demonstrated, employee supervision experience required.
• Must successfully complete mandatory, paid 50-hour on site Suicide Prevention training program requirements for preparedness along with 4-hour online Vibrant mandated training.
• Ability to demonstrate and maintain poise.
• Computer experience, including MS Office 365 software and database management software.

Qualifications

Rate of pay is $33.00 hourly. 2nd Shift: 4:00 p.m.-1:00 a.m. 3rd Shift: 12:00 a.m.-9:00 am.

Skills

N/A

Benefits

N/A

Pay

$33.00 hourly

Schedule

• 2nd Shift: 4:00 p.m.-1:00 a.m.
• 3rd Shift: 12:00 a.m.-9:00 am.