911 Police, Fire & EMS Dispatcher

We need to output HTML fragment with sections: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections where there is real specific content. We must not repeat job title. Must not include Job ID etc. Remove boilerplate, navigation, EEO, scam warning, application instructions. Also remove links like E-Verify etc. Also remove "Click the links below for more information." and the links. We need to preserve all substantive information. Let's parse the posting. Content: - Intro: Brown County Public Safety Communications is recruiting 911 Dispatchers (Telecommunication Operators). We are looking for highly motivated individuals who want to be part of a team and make a difference to the responders, community, and visitors of Brown County. There were just under 80,000 911 calls made to Brown County Dispatch Center during 2024. While not all constituted an actual emergency, each was answered by a trained Brown County Team Member. Brown County provides an extensive training program and all training certifications. Brown County Team Members have several key qualities and skills: Ability to handle stressful situations calmly. Ability to think outside the box to find solutions quickly. Significant experience with computers and computer keyboards. Integrity, cooperation, and concern for the welfare of the public and responders. Brown County Public Safety Communications is 24/7, team members work 12 hour shifts. Nights, weekends, holidays may be required. Shift work is required with mandatory overtime possible. Team members are scheduled to work 48 hours in one week, then 36 hours the next week. The shift pattern is as follows: work 2 days (Monday, Tuesday), 2 days off (Wednesday, Thursday), work 3 days (Friday, Saturday, Sunday), 2 days off (Monday, Tuesday), work 2 days (Wednesday, Thursday), 3 days off (Friday, Saturday, Sunday) then the rotation repeats. - Pay info: Upon successful completion of training in two training spots, pay increases to $27.44/hr (typically within first year of employment). Candidates with previous dispatch experience may be eligible for a higher pay rate ($29.09-$32.92/hr). Recruitment Bonus Information: Up to $2,000 bonus with 1-2 years dispatch experience (within the last 5 years). $1,000 paid out after completion of training in second spot and $1,000 paid out after first year of employment. Up to $6,000 bonus with 2+ years dispatch experience (within the last 5 years). $3,000 paid out after completion of training in second spot and $3,000 paid out after first year of employment. Candidates that have completed the International Academy of Emergency Dispatch Emergency Telecommunicator Course (ETC) and the course is valid at time of hire, are eligible to receive a $1,000 bonus after completion of second training spot and an additional $1,000 bonus after first year of employment. - Essential Duties (list): Answers and routes telephone calls and messages of emergency and non-emergency nature to the proper public service agency. Operates at least one radio dispatch position. Utilizes data input procedure on multiple keyboard terminals to assure data is properly transmitted to the computer. Completes electronic incident forms. Maintains documentation of all communications transmitted and received by radio into electronic databases. Assures proper routing of incident information through geographic knowledge of the county. Verifies on visual screen (video display terminal) with call incident information to assure data was correctly transmitted. Maintains records and data in accordance with departmental rules. Routes, transmits and interprets teletype messages. Testifies at adjudication hearings as necessary. Performs related functions as assigned. - Other Experience and Qualifications (list): Knowledge of, or the ability to learn, area geography and an awareness of community events. Knowledge of and ability to utilize a computer and the required software. Ability to orally communicate effectively and precisely, both orally and in writing. Ability to operate a keyboard and telephone equipment. Ability to pass CitiCall test. Ability to accurately obtain information over the telephone from callers. Ability to maintain emotional stability in stressful situations. Ability to comprehend and carry out departmental rules, regulations and procedures. Ability to maintain security and confidentiality. Ability to record computer data rapidly and accurately. Ability to establish and maintain effective working relationships with staff and the public. Ability to familiarize oneself with incidents relating to critical public safety activities. Ability to understand and follow written and oral instructions. Ability to work the required hours of the position. We need to map to sections: About the role (intro), Responsibilities (essential duties), Requirements (maybe "Other Experience and Qualifications"? Actually requirements could be the essential duties? Usually responsibilities = duties, requirements = qualifications/skills. We'll decide. We have "Qualifications" maybe for the list of key qualities and skills earlier: Ability to handle stressful situations calmly, think outside box, significant experience with computers, integrity, cooperation, concern for welfare. Also maybe "Skills" for computer keyboard etc. But we can combine. We need to avoid filler sections. We'll include: - About the role: intro paragraph(s) about recruitment, team, call volume, training program. - Responsibilities: essential duties list. - Requirements: maybe the "Other Experience and Qualifications" list (knowledge/abilities). Or we could treat that as Qualifications. - Qualifications: maybe the key qualities and skills list earlier. - Skills: maybe the computer experience etc. But we might have overlapping. Better to follow typical structure: About the role (overview), Responsibilities (duties), Requirements (minimum qualifications), Qualifications (preferred), Skills (specific abilities), Benefits (maybe none? There's recruitment bonus info, but that's more like compensation/benefits). Pay section: we have pay rates and bonuses. Schedule: shift pattern details. Thus we need sections: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We must only include sections if there is real specific content. We have content for all. Let's extract: About the role: "Brown County Public Safety Communications is recruiting 911 Dispatchers (Telecommunication Operators). We are looking for highly motivated individuals who want to be part of a team and make a difference to the responders, community, and visitors of Brown County. There were just under 80,000 911 calls made to Brown County Dispatch Center during 2024. While not all constituted an actual emergency, each was answered by a trained Brown County Team Member. Brown County provides an extensive training program and all training certifications." That's good. Responsibilities: list of essential duties. Requirements: maybe the "Other Experience and Qualifications" list (knowledge/abilities). That seems like requirements. Qualifications: the key qualities and skills list earlier: Ability to handle stressful situations calmly, think outside box, significant experience with computers and keyboards, integrity, cooperation, concern for welfare. Skills: maybe the computer keyboard experience etc but that's overlapping. Could treat "Skills" as the specific technical abilities: ability to operate keyboard and telephone equipment, ability to pass CitiCall test, ability to accurately obtain information over telephone, ability to maintain emotional stability, ability to comprehend rules, ability to maintain security, ability to record computer data rapidly, ability to establish relationships, ability to familiarize with incidents, ability to understand instructions, ability to work required hours. But many of those are also in requirements. Might be redundant. Better to assign: - Requirements: the "Other Experience and Qualifications" list (knowledge/abilities). That includes many items. - Qualifications: the key qualities and skills list (handle stress, think outside box, computer experience, integrity, cooperation, concern). - Skills: maybe we can omit if overlapping. But we need to include only if real specific content. Could combine Qualifications and Skills into one? But we need to follow instruction: use headings only when posting has real specific content for it. We can decide to not include Skills if it's just duplicate. However we have specific skills like "Ability to operate a keyboard and telephone equipment", "Ability to pass CitiCall test", etc. Those are in the Other Experience list. So we could treat that as Skills. Then Requirements could be something else like "Minimum experience" but not given. Hmm. Let's map: - About the role: intro. - Responsibilities: essential duties. - Requirements: maybe the "Other Experience and Qualifications" list (knowledge/abilities). This is typical requirements. - Qualifications: the key qualities and skills list (handle stress, think outside box, computer experience, integrity, cooperation, concern). This is qualifications. - Skills: maybe we can omit because it's covered. But we could include "Skills" as the computer keyboard experience etc. However that is already in qualifications. To avoid duplication, we could skip Skills. - Benefits: recruitment bonus info (up to $2k, $6k, ETC bonus). That's benefits. - Pay: pay rates ($27.44/hr after training, higher for experience $29.09-$32.92/hr). - Schedule: shift pattern details (12 hour shifts, 48/36 week rotation, specific pattern). Thus we will output sections: About the role, Responsibilities, Requirements, Qualifications, Benefits, Pay, Schedule. We must not include empty sections. Now format: Use

for each section heading. Then content: For prose use

. For lists use

• . We need to preserve all substantive information. Ensure we don't lose any details. Let's craft each section. About the role: combine sentences into maybe one or two paragraphs. Could be one

  with all. Responsibilities: list each duty as

• . Requirements: list each item from "Other Experience and Qualifications". Need to preserve exact phrasing. Qualifications: list each item from "Brown County Team Members have several key qualities and skills:" list. Benefits: list recruitment bonus details. Pay: list pay rates and maybe note about training completion. Schedule: list shift pattern details. We must not include application instructions, links, E-Verify, etc. Check for any boilerplate: "Brown County is an E-Verify employer. Click the links below for more information." Remove. Also remove "*****" lines. Now produce HTML. Let's draft. About the role:

  Brown County Public Safety Communications is recruiting 911 Dispatchers (Telecommunication Operators). We are looking for highly motivated individuals who want to be part of a team and make a difference to the responders, community, and visitors of Brown County. There were just under 80,000 911 calls made to Brown County Dispatch Center during 2024. While not all constituted an actual emergency, each was answered by a trained Brown County Team Member. Brown County provides an extensive training program and all training certifications.

  Responsibilities:
  • Answers and routes telephone calls and messages of emergency and non-emergency nature to the proper public service agency.
  • Operates at least one radio dispatch position.
  • Utilizes data input procedure on multiple keyboard terminals to assure data is properly transmitted to the computer.
  • Completes electronic incident forms.
  • Maintains documentation of all communications transmitted and received by radio into electronic databases.
  • Assures proper routing of incident information through geographic knowledge of the county.
  • Verifies on visual screen (video display terminal) with call incident information to assure data was correctly transmitted.
  • Maintains records and data in accordance with departmental rules.
  • Routes, transmits and interprets teletype messages.
  • Testifies at adjudication hearings as necessary.
  • Performs related functions as assigned.
  Requirements (Other Experience and Qualifications):
  • Knowledge of, or the ability to learn, area geography and an awareness of community events.
  • Knowledge of and ability to utilize a computer and the required software.
  • Ability to orally communicate effectively and precisely, both orally and in writing.
  • Ability to operate