911 Dispatcher *$2,500 HIRING BONUS!

About the role

This critical role serves as the vital communications link between the public needing help and emergency services response. They are typically the first point of contact when a citizen reaches out for help. This entails a candidate to be able to work independently in a high-stress environment while receiving and evaluating incoming emergency and administrative requests for emergency services, (law enforcement, fire rescue and/or medical services).

Responsibilities

• Utilizes training and policies, prioritizes emergency and non-emergency calls received via multiple technological platforms (landline telephone, wireless device, text message, automated data, and various other communications devices and tools)
• Screens caller information and analyzes data swiftly to determine the nature of the incident, required resources and scene safety
• Interprets automatic number and automatic location data provided by the emergency communications phone system, along with the mapping software, to verify caller location
• Controls the call, provides pre-arrival instructions and de-escalation techniques during life or death situations
• Quickly processes and accurately documents information using a variety of highly skilled systems across five to eight computer monitors
• Ascertains appropriate resources required and coordinates with surrounding agencies to dispatch field first responders
• Dispatches field first responders and controls radio traffic using a highly sophisticated radio system
• Communicates pertinent details to field first responders, coordinates responses with surrounding agencies, makes appropriate notifications and monitors and acknowledges radio channel(s)
• Keeps track of activities utilizing a computer aided dispatch system and handles requests from field first responders by recording incident data
• Ability to remain calm, vigilant and able to adjust to rapidly changing situations

Requirements

• Requires a high school diploma or equivalent
• Requires a valid Florida Driver’s License
• Must pass a typing test of 35 wpm and successfully complete the CritiCall Pre-Employment test administered by the Brevard County Sheriff’s Office
• Employees must successfully pass the Florida Department of Health’s Public Safety Telecommunicators exam to obtain certification within 12 months of hire (must be maintained for the duration of employment)
• Must obtain CIJS Basic Certification within six months of hire (and maintained for duration of employment)
• Must be dependable, self-motivated and team-oriented individual with a desire to provide service to the community
• Requires the ability to properly respond to crisis situations requiring quick decisions
• Must be able to cope in a safe manner with stressful situations

Qualifications

• Minimum qualifications include a high school diploma or equivalent
• Valid Florida Driver’s License
• Passing a typing test of 35 wpm and successfully completing the CritiCall Pre-Employment test administered by the Brevard County Sheriff’s Office
• Successfully passing the Florida Department of Health’s Public Safety Telecommunicators exam to obtain certification within 12 months of hire (must be maintained for the duration of employment)
• Obtaining CIJS Basic Certification within six months of hire (and maintained for duration of employment)
• Dependable, self-motivated and team-oriented individual with a desire to provide service to the community
• Ability to properly respond to crisis situations requiring quick decisions
• Able to cope in a safe manner with stressful situations

Skills

• Highly skilled in using multiple technological platforms for communication
• Proficient in analyzing data and interpreting information quickly
• Excellent communication and de-escalation skills
• Ability to prioritize and manage multiple tasks simultaneously
• Knowledge of emergency response protocols and procedures
• Experience with computer aided dispatch systems
• Ability to remain calm and adjust to rapidly changing situations

Benefits

• 96 hours of vacation accrual per year (Increases based on years of service)
• 96 hours of sick time accrual per year (unlimited carryover)
• 11 paid holidays per year
• 60 hours of personal leave per year
• Medical/Prescription insurance
• Basic Life and AD&D insurance
• Mental Health - Employee Assistance plan
• Dental/Vision/Dependent Health Insurance available at Group Rates
• Participation in the Florida Retirement System
• Optional Deferred Compensation Program (employee contribution)
• Tuition reimbursement
• Up to $140.00/month educational incentive pay
• Up to $120.00/month career/advanced training course incentive (sworn only)
• Workout facilities
• Uniforms and Leather (dependent on position)
• Weapon (dependent on position)
• $300.00/year boot allowance (dependent on position)

Pay

The position qualifies for a one-time hiring bonus of $2,500, which is contingent upon a three-year employment commitment with the Brevard County Sheriff's Office in the position of Public Safety Telecommunicator.

Schedule

Permanent Full-time Employees Receive The Following Benefits: 96 hours of vacation accrual per year (Increases based on years of service), 96 hours of sick time accrual per year (unlimited carryover), 11 paid holidays per year, 60 hours of personal leave per year, Medical/Prescription insurance, Basic Life and AD&D insurance, Mental Health - Employee Assistance plan, Dental/Vision/Dependent Health Insurance available at Group Rates, Participation in the Florida Retirement System, Optional Deferred Compensation Program (employee contribution), Tuition reimbursement, Up to $140.00/month educational incentive pay, Up to $120.00/month career/advanced training course incentive (sworn only), Workout facilities, Uniforms and Leather (dependent on position), Weapon (dependent on position), $300.00/year boot allowance (dependent on position). Employees are subject to mandatory scheduled and unscheduled overtime, work any shift: 7:00 am – 7:00 pm, 7:00 pm – 7:00 am, 8:00 am - 8:00 pm or 8:00 pm – 8:00 am, and are required to work every other Friday, Saturday and Sunday off. Employees are also required to work holidays, during natural disasters and times of crisis, and mandatory or unscheduled overtime.

Required Question

Are you available to work these shifts? YesNo

Are you available to work this schedule? YesNo