911 Dispatch Communications Officer - Hendricks County 911

About the role

The Hendricks County 911 Communications Officer is responsible for handling emergency and non-emergency calls, dispatching appropriate personnel, and maintaining public relations. The position offers a probationary hourly rate of $28 per hour.

Responsibilities

• Receives and assesses emergency and non-emergency calls, gathering information and dispatching emergency personnel.
• Comforts emotionally distraught persons and provides instructions.
• Maintains training requirements and public relations.
• Maintains radio networks, responds to requests, and transmits information.
• Verifies, enters, maintains, and retrieves IDACS/NCIC information.
• Processes various records and information for law enforcement and related departments.
• Maintains communications systems and equipment, and monitors security systems.
• Provides pre-arrival instructions and road/weather information.
• Page all required fire department runs and processes warrants and reports.
• Performs other related duties as assigned.

Requirements

• High school diploma or equivalent.
• One year related experience or training, or equivalent combination of education and experience.
• Emergency Medical Dispatcher and Communications Training Officer certifications required.
• Previous dispatch or call center experience desired.

Qualifications

• Reasonable accommodations may be made to enable individuals with disabilities to perform essential duties.
• Computer software skills required: Microsoft Outlook, Word, Excel, PowerPoint, and Computer-Aided Dispatch.
• A working knowledge of public safety information systems, radio equipment, and communication equipment.
• The ability to communicate clearly and make sound decisions.
• A general understanding of report writing and the ability to maintain relationships with residents and vendors.
• CPR/AED certification required.
• The ability to remain current with required licenses, certifications, and in-service requirements.
• The ability to operate office equipment and speak/write in English.

Skills

• Problem-solving skills.
• Cost-consciousness.
• Safety and security awareness.
• Adaptability.

Benefits

Probationary 911 Communications Officer pay is $28 per hour. 11.5-hour shifts, 2-2-3 holidays, and 88 hours per week are offered.

Pay

$28 per hour for the first year of employment. Salary increases based on performance and experience.

Schedule

11.5-hour shifts, rotating weekends and holidays.

Contact Information

To apply, please provide your responses to the following questions:

• In the space provided, please type in your own words the reasons why you wish to become a Communications Officer with the Hendricks County 911.
• Candidates with prior Public Safety Communications Experience will get preferential consideration. If you have any public safety training, please list the training, dates it occurred, and certifications/degrees received.
• Have you ever been arrested for any crime, misdemeanor or felony, since your 18th birthday?