9-1-1 Shift Supervisor

Clinton County Department of Emergency Services

About the role

The purpose of this full-time position is to supervise all shift activities and perform dispatching duties under the direction of the 9-1-1 Training & Operations Coordinator and/or the Quality Assurance Supervisor, as administered by the department Director.

Responsibilities

• Supervises 9-1-1 dispatchers: provides instruction, assigns and reviews work duties, maintains standards, and recommends commendations for quality work or remedial/disciplinary actions.
• Manages and performs all 9-1-1 Communications Center dispatch operations and activities.
• Ensures compliance with all Standard Operating Procedures/Policies and completion of daily checklists by shift personnel.
• Mentors trainee(s) when instructed by the 9-1-1 Training & Operations Coordinator, per the 9-1-1 Communications Center Training Manual.
• Enforces 9-1-1 Communications Center Complex security, monitors tower site security and power outages, and reports equipment problems.
• Calls personnel in case of absences by 9-1-1 center staff.
• Conducts initial quality assurance reviews of calls received and dispatched; forwards information to Administrative Staff for further review.
• Accesses and operates NCIC/CLEAN web-based Portal database.
• Performs clerical duties: files reports, maintains checklists, etc.
• Attends training and meetings as required.
• Performs other related functions as assigned.

Requirements

• High school diploma or equivalent.
• Up to one year of dispatch experience.
• Valid driver’s license.
• Satisfactory pre-employment drug screen and background check.
• Completion of computer skills testing.

Qualifications

• APCO Telecommunicator certification.
• Emergency Medical Dispatch (EMD) certification.
• CPR/AED certification.
• After hire, must complete APCO Supervisor Course and CCAP course: Transitioning from peer to supervisor, within 6 months.

Skills

Language Ability and Interpersonal Communication

• Ability to perform mid-level data analysis, including auditing, deducing, assessing, concluding, and appraising.
• Discretion in determining and referencing established criteria to define consequences and develop alternatives.
• Ability to persuade, convince, influence, train, and monitor for desired outcomes.
• Ability to act as a lead person.
• Ability to utilize a variety of reference materials such as lists, bulletins, schedules, notifications, reports, maps, manuals, policies, procedures, and correspondence.
• Ability to communicate orally and in writing with managers, department personnel, other county departments, response personnel, coroner, outside agencies, and the public.

Mathematical Ability

• Ability to perform addition, subtraction, multiplication, division, calculate percentages and decimals; may require operations with fractions.

Physical Requirements

• Ability to operate and perform complex rapid adjustments on equipment such as computers, CAD systems, and other office/center equipment.
• Ability to coordinate eyes, hands, feet, and limbs for skilled movements like rapid keyboard use.
• Ability to exert light physical effort in sedentary to light work, including lifting, carrying, pushing, or pulling objects weighing five to ten pounds.
• Ability to recognize and identify degrees of similarities or differences in colors, shapes, and sounds associated with job-related objects and tasks.

Environmental Adaptability

• Ability to work under generally safe and comfortable conditions with limited exposure to environmental factors that may cause discomfort or pose a limited risk of injury.

Pay

$45,165.00 (Grade I)