60-day Collections Representative

About the role

The 60-Day Collector plays a key role in helping Westlake Financial reduce delinquencies and protect our portfolio. You'll work with customers whose accounts are 31–60 days past due, using communication, problem-solving, and persistence to find workable solutions and prevent loan losses.

Responsibilities

• Negotiate with customers to develop payment plans that fit their individual situations.
• Maintain quality and compliance standards while meeting and exceeding daily and monthly goals.
• Make outbound calls leading to successful payments or timely arrangements to resolve delinquencies.
• Collaborate with teammates to contribute to the department's success.
• Manage a high volume of calls efficiently and professionally in a fast-paced environment.
• Use skip-tracing tools to locate customers or collateral when needed.
• Work closely with repossession agents to secure collateral when necessary.
• Reduce delinquency within your assigned queue and contribute to department-wide goals.
• Follow company policies and quality standards to ensure accuracy, compliance, and excellent customer experiences.

Requirements

• Type at least 35 WPM with strong computer and data-entry skills.
• Excellent communication and negotiation abilities with professional phone etiquette.
• Able to multitask and stay organized in a fast-paced environment.
• Understanding of collection laws, including the Fair Debt Collection Practices Act (FDCPA).
• Proficient in Microsoft Excel and Outlook; comfortable navigating web-based applications.
• Team-oriented with a positive, dependable attitude.
• 2+ years of experience in a collections environment preferred.
• Auto collections experience and knowledge of repossession or skip tracing strongly preferred.
• High school diploma or equivalent required.

Qualifications

• Full Time Benefits: Medical, Dental, and Vision benefits; Life Insurance and Long-term disability plans; Flexible Spending Account; 401K matching; Employee Stock Ownership Program; Wellness Programs; Metro Tap Card and Metro-link Reimbursement (for Los Angeles, CA employees only); Career Path Opportunities; Discounts on Parks, Museums, Movie Tickets, and Attractions; Employee Loan Assistance; Annual Flu Shot; Paid Vacations; Paid sick days; Paid holidays; HGym (available in our Los Angeles, CA & Dallas,TX office); Rental Car Discounts, Dell Member Purchase Program UKG Wallet.

Skills

• Strong computer and data-entry skills.
• Excellent communication and negotiation abilities.
• Ability to multitask and stay organized in a fast-paced environment.
• Understanding of collection laws, including the Fair Debt Collection Practices Act (FDCPA).
• Proficiency in Microsoft Excel and Outlook.
• Team-oriented with a positive, dependable attitude.

Benefits

• Medical, Dental, and Vision benefits.
• Life Insurance and Long-term disability plans.
• Flexible Spending Account.
• 401K matching.
• Employee Stock Ownership Program.
• Wellness Programs.
• Metro Tap Card and Metro-link Reimbursement (for Los Angeles, CA employees only).
• Career Path Opportunities.
• Discounts on Parks, Museums, Movie Tickets, and Attractions.
• Employee Loan Assistance.
• Annual Flu Shot.
• Paid Vacations.
• Paid sick days.
• Paid holidays.
• HGym (available in our Los Angeles, CA & Dallas,TX office).
• Rental Car Discounts, Dell Member Purchase Program UKG Wallet.

Schedule

• Full-time position.

Pay

Base Pay: $19.50 per hour plus bonus potential of up to $4,800 monthly based on individual and team performance. Tiered Retention Bonus: $500 upon completion of 3 months from the start date, and an additional $500 upon completion of 6 months from the start date. Incentive: If the department exceeds its goal, eligible agents in the bonus range will receive a "kicker" ranging from $100.00 to $750.00, based on goal achievement. All agent incentive opportunities may vary monthly, and are not guaranteed, and are subject to change.