5204 - Sales Help
About the role
At Lids Sports Group, we don’t just sell hats — we fuel fandom. As the largest licensed sports retailer in North America, we bring sports, fashion, and culture together in more than 1,300 stores nationwide. Headquartered in Indianapolis, Indiana, Lids delivers premium, fan-driven products and unforgettable retail experiences. Our stores feature officially licensed headwear and apparel from collegiate and professional teams, alongside top brands like Champion, Nike, New Era, Lululemon Athletica, and Mitchell & Ness. We’re also the industry leader in on-demand customization, offering in-store embroidery that turns everyday gear into one-of-a-kind statements. From specialty concept stores for the NBA and NHL, to iconic clubhouse destinations for the Yankees and Dodgers, we create immersive retail experiences that celebrate the teams fans love. Through collaborations with brands like Marvel, Peanuts, and The Walt Disney Company, Lids continues to redefine how fans represent their teams — in style.
Our retail salespeople are the heartbeat and energy of the Lids brand. These cap experts are committed to fostering a passion for sporting and fashion goods by meeting the needs of our loyal customers and occasional buyers alike. Our customers rely on our team to find and select products that represent their individuality, team pride, and personal style. Working in our retail stores requires our retail sales team to provide each customer with the energy for an exceptional Lids experience, maintain our meticulous product presentations, and be subject matter experts in our products and services.
Responsibilities
- Generate Revenue: Achieve revenue growth through customer service.
- Meet or exceed company goals in all individual statistics.
- Engage in store maintenance according to current visual guidelines, including proper sales, signage, and store cleanliness.
- Maintain a professional appearance in accordance with the dress code.
- Control Expenses: Protect Company assets within the guidelines of LIDS Retail policies.
- Participate in managing store inventory, including processing shipments and resetting merchandise.
- Assist with accurate product counts in a consistent and timely manner.
- Support and adhere to all LIDS Retail policies, procedures, and guidelines.
- Other duties as assigned.