45Drives Solutions Specialist (USA)

About the role

You’ll play a key role as a Solutions Specialist, representing 45Drives as a trusted expert for our customers. This is a technical role with a human focus—perfect for someone who loves solving complex problems while building authentic relationships.

Responsibilities

• Responding to customer requests and issues via our service ticket system.
• Troubleshooting hardware, software, and network issues with clarity and confidence.
• Using Linux commands and ZFS to configure and support custom storage systems.
• Working with customers to deeply understand their needs and deliver tailored solutions.
• Documenting solutions and create resources to help others.
• Handling networking challenges like bonding, subnetting, and routing.
• Ensuring system integrity and data security through proactive problem-solving.
• Collaborating with teammates to continuously improve service and support.

Requirements

• Completion of an IT-related post-secondary program OR relevant work experience in system administration, networking, or technical support.
• Experience: Entry-level to experienced candidates welcome—we value passion and attitude.

Skills

• Proficiency with Linux (especially command line usage).
• Experience or familiarity with ZFS or other filesystems.
• Basic understanding of networking principles (e.g., bonding, subnetting, routing).
• Strong verbal and written communication skills.
• The ability to think critically, troubleshoot, and problem-solve in real time.
• A customer-first mindset with a knack for teaching and supporting others.

Qualifications

• A valid passport is preferred, as occasional travel to customer sites or our headquarters in Canada may be required.

Benefits

• Compensation: Annual salary starting between $50,000 and $70,000 USD based on experience.
• Vacation: Two weeks of vacation, increasing to three weeks after three years, and four weeks after five years.
• Social Events: Join in on regular events, lunches, and celebrations as we grow our Wilmington team.
• Lifestyle of Wilmington, North Carolina: Enjoy a vibrant downtown, coastal charm, a warm climate, and a welcoming community that’s easy to fall in love with.