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Jobs · OTHR · Kansas

4400- NEW ACCOUNTS -CUSTOMER SERVICE REPRESENTATIVE I

RCB Bank · Arkansas City, KS · 2 mo ago
On-siteOTHRFull-time

About the role

Play a vital role in delivering exceptional customer service to new and existing RCB Bank customers. Serve as a frontline ambassador of the bank, focused on building relationships with customers and supporting the branch in sales and service goals. Additionally, serve as a key line of defense and fraud detection and prevention at the new accounts desk.

What you'll do

  • Serve as a frontline representative for the bank, providing courteous, knowledgeable, and timely assistance to customers in person, by phone, or electronically; listen to customer needs, identify new opportunities for improved financial solutions, and educate customers on RCB Bank products, services, and digital banking tools.
  • Open and service consumer and business deposit accounts, executing all CIP requirements and adhering to all applicable laws and regulations.
  • Work with customers to resolve questions and concerns, escalating to appropriate supervisor or department, as necessary.
  • Review account information, identification, documentation, and customer-presented materials to identify inconsistencies, high-risk indicators, or potential fraud; follow established procedures for escalating suspicious behavior, questionable documentation, or unusual activity.
  • Ensure compliance with fraud-mitigation practices.

What you must have

  • Minimum one (1) year of proven customer service experience
  • Basic clerical skills with the ability to manage multiple tasks effectively
  • High school diploma or GED

What might set you apart

  • Previous experience in banking, including knowledge of banking processes, bank products, services, and regulatory requirements
  • Previous CSR experience

What you get

A fun, challenging work environment with an emphasis on family, community, and technology. RCB Bank is committed to ensuring the health and general wellbeing of all employees by providing a wide variety of competitive benefit programs that help you achieve the best fit for your family's needs, including the following (subject to eligibility):

  • Medical Plan
  • Prescription Drug Plan
  • Teladoc™
  • Dental Plan
  • Vision Plan
  • Flexible Spending Accounts (Healthcare & Dependent Care)
  • Life and AD&D Insurance
  • Disability Plans
  • Life Assistance Plan (EAP)
  • Multiple Supplemental Plans
  • Sick Leave
  • Paid Federal Holidays
  • Vacation and PTO
  • 401(k)
  • ESOP

What you can expect

Individuals in this position must be able to perform essential functions and physical demands within these documented working conditions with or without reasonable accommodation: This position is in an office environment within a climate-controlled facility that can be high-traffic during peak service times. There is frequent use of the telephone, computer and other office equipment associated with this position. Individuals in this position are typically seated at their personal desk for most of the day. The individual responsible for this role must be able to perform job functions with general supervision and work effectively as a member of a team and independently. The individual must be capable of working harmoniously with diverse personalities of co-workers, staff and customers. This position requires regular and reliable attendance and the ability to work varying hours.

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