3rd Shift Technician - Heavy Equipment Shop

Responsibilities

• Adheres to all safety rules and maintains good housekeeping (5S) in shop area.
• Diagnostics and repairs equipment in the service shop.
• Completes all required reporting for service time in an accurate and efficient manner; this includes writing service reports, properly allocating time to each job, and tracking parts charged and parts returned.
• Maintains customer satisfaction by understanding customer needs and deadlines, attempting to complete scheduled repairs and service as safely, timely and accurately as possible.
• Maintains company issued equipment and tools, keeping them in good working order.

Qualifications

• Knowledge, skills and abilities typically acquired through a high school education or equivalent.
• Technical background provided through a vocational school with studies in diesel equipment repair.
• 3-5 years of mechanical experience with heavy equipment, preferably with Caterpillar.
• Strong working knowledge of hydraulics, power train and electrical systems.
• Solid understanding of work area metrics, takes responsibility for improving metrics and results.
• Solid understanding of work area metrics, takes responsibility for improving metrics and results.
• Understands the value of 6 Sigma in the workplace and contributes when asked.
• Applies initiative, demonstrates a “self starting” ability to daily work and proactively makes improvements to the work process.
• Exhibits good problem solving skills; is able to identify problems, solicit other’s opinions and offer valid solutions.
• Interprets and applies policies, procedures and guidelines.
• Demonstrates a basic understanding of warranty administration.
• Responds to customer requests with a sense of urgency, treating customers as his/her highest priority.
• Takes personal responsibility with customers, keeping commitments and following through on requests.
• Is able to project professionalism with both internal and external customers, including personal appearance along with friendly, courteous treatment of peers, subordinates and customers.
• A strong knowledge of the product and a good knowledge of the product market with a strong respect for the Caterpillar influence.
• The ability to work over time and weekends.