3rd Shift Site Supervisor - Lafayette, IN

About the role

Konecranes is seeking an experienced 3rd Shift Site Technician Supervisor to join their team. The position reports to the Service Manager and involves completing scheduled customer inspections and preventative maintenance.

Responsibilities

• Complete the site established schedule of customer required Inspections & Preventative Maintenance ensuring the schedule is completed or alternative arrangements are made.
• Ensure performance of Inspections & Preventative Maintenance within the allowed hours without compromising safety or quality.
• Communicate exceptions to supervisor as soon as possible.
• Determine the customer’s intention to purchase repairs and communicate any actions needed to sell or complete repairs.
• Consult with customer representatives regarding repair and safety related issues.
• Prepare labor, material, special tools, equipment requirements or hazards to complete all repairs.
• Provide proper checklists and required forms for all inspection or service related documentation.
• Provide daily supervision & support for site based Inspector/Technicians with guidance from the Service Manager and/or Supervisor or higher level management.
• Perform spot checks to ensure highest level of quality & workmanship.
• Provide Quick Quote for immediate service or repair needs as requested by customer; obtain customer signature on appropriate forms to document acceptance.
• Complete and provide proper checklists and required forms for each Quick Quote to the appropriate person for tracking and follow up.
• Read, understand and apply the contents of OSHA, ANSI, CMAA, HMI and other codes or regulations pertaining to the industry.
• Maintain regular communication with the Branch Office in accordance with established practices.
• Coordinate with the branch Service Supervisor for additional site work manpower.
• Maintain all company issued equipment, vehicle and assets in a safe and proper working order.
• Operate tools, equipment and vehicles in a safe and responsible manner.
• Notify the local branch office of any deficiencies and assist in resolution of issues.
• Maintain a supply of forms, literature, inventory and miscellaneous materials onsite.
• Document use or sale to customer as required.
• Follow all established safety rules and procedures, including those established by the customer.
• Maintain company vehicle and uniforms in a clean and presentable manner.
• Participate in monthly safety meetings.
• Other duties as assigned.

Qualifications

• High School Diploma or equivalent required.
• Associate’s degree in Industrial Electrical/Mechanical Technology or related field or equivalent vocational/technical training and experience is preferred.
• Minimum two (2) year experience in crane service or related field or equivalent experience.
• Six (6) months experience as a Service Technician preferred.
• Experience in customer service/sales role preferred.
• Must be willing and able to work off the ground.
• Good written, verbal and computer skills.

Other Requirements

• Must have and maintain a good driving record, including a valid driver’s license.
• Occasional varied overtime as required by customer and be available for “on-call” as part of the site requirements.

What we offer

• Salary: $22 - $48 an hour - Pay is determined based on skills, geographic location, internal equity, market/data analysis, number of years of prior relevant experience, degrees and/or certifications, technical assessment score, etc.
• Company Vehicle: Our Service Technicians get a work truck and a gas card to be used for business purposes.
• Candidates must pass a Motor Vehicle Record (MVR) check.
• Benefits: Medical Plan, Dental, Vision, 401k plan with a match from day one, profit sharing, identity theft protection, accident insurance, travel insurance and so much more!
• Vacation: 2 weeks of vacation per year (pro-rated for the first year depending on start date). 5-12 years of service, 3 weeks. 13+ years of service, 4 weeks.
• Sick Leave: 5 days of Sick Leave per year. Pro-rated the first year after 90 days of service.
• Holidays: 10 paid holidays per year.