3rd Shift Parts and Service Specialist

About the role

Murphy‑Hoffman Company, LLC, North America’s largest Kenworth truck dealership and leasing group, is seeking a Parts and Service Specialist. The specialist is accountable for both Service Advisor and Counter Salesperson responsibilities, ensuring customers are greeted openly and friendly, coordinating repair requests, estimating repair costs, assisting the Service Manager with clerical duties, and handling parts and supplies for customers and mechanics.

Responsibilities

• Greet customers in an open and friendly manner.
• Coordinate customer repair requests and estimate repair costs within set guidelines.
• Assist the Service Manager with documentation for warranty, policy settlements, repair order filing, and repair preparation.
• Assist customers and mechanics in securing needed parts and supplies; achieve monthly sales and gross profit forecasts; solicit parts sales.
• Coordinate repair orders with the Service Manager and Shop Foremen for task assignment and proper work scheduling.
• Ensure customers receive expedient service by questioning and understanding repair requests.
• Work with customers and mechanics to fill parts requirements.
• Prepare invoices for over‑the‑counter sales and house requisitions for parts issued to shops.
• Enter lost sales into the inventory system to maintain proper inventory levels.
• Provide the Parts Manager with information on parts needed for inventory.
• Pack and ship parts to outlying customers efficiently.
• Stock all parts in the proper warehouse locations after check‑in.
• Work with the Service Manager to resolve disputes and warranty issues promptly.
• Ensure all documentation for labor sales (customer, internal, warranty) is complete and properly executed.
• Input repair order information into the data processing system and close repair orders.
• Inform the Service Manager of all customer complaints for resolution before vehicle release.
• Advise customers of needed service work and suggest additional labor, parts, and body‑shop sales (e.g., preventive maintenance inspections).
• Participate in training to stay current on technical and warranty issues.
• Assist in maintaining a clean shop and office area.
• Perform other duties as assigned by a supervisor.
• Safety‑sensitive position: Must not be under the influence of marijuana or any illegal drug, as it could pose a threat to health or safety.

Qualifications

• CDL (preferred).
• Experience dealing with the public in a sales/service capacity (preferred).
• Computer experience (preferred).
• Strong customer relations and communication skills.
• Good leadership abilities.
• Positive, can‑do attitude.

Benefits

• Competitive salary.
• Medical, dental, and prescription insurance.
• Disability and life insurance.
• Paid time off program.
• 401(k) and profit sharing with employer match.
• Flexible spending account.
• Internal promotion opportunities.
• On‑the‑job training.

About

MHC is an expansion of the original company, Ozark Kenworth, Inc., which started in Springfield, Missouri, in January 1975 with no Parts or Service department and only three employees in a temporary facility. The company has grown into a multi‑state network of full‑service diesel truck dealerships, leasing and rental operations, transport refrigeration locations, and a finance company offering a complete array of finance and insurance services. MHC fosters an environment that helps employees realize their full potential—a place where you can grow as a person and a professional.