3rd shift Network Technician

About the role

We are seeking a dedicated Network Operations Support Technician to join a dynamic 24/7 support team in Montgomery, Alabama.

Responsibilities

• Monitoring and maintaining critical statewide LAN/WAN networks, including wireless, VPN, point-to-point, and campus configurations across multiple agencies.
• Responding to network alarms and troubleshooting issues.
• Updating incident records and supporting the reliability of voice and data services.
• Performing shift work, including training on 2nd and 1st shifts before transitioning to the overnight schedule (12am - 8am).

Requirements

• Minimum 1 year of experience with LAN/WAN maintenance and support.
• Minimum 1 year of call center or service desk experience.
• Knowledge of voice and data circuits with troubleshooting skills.
• Experience with incident management systems such as ServiceNow or Remedy.
• At least 1 year of systems analysis or service desk experience.
• A High School Diploma or GED.

Qualifications

Minimum 1 year of experience with LAN/WAN maintenance and support.

Minimum 1 year of call center or service desk experience.

Knowledge of voice and data circuits with troubleshooting skills.

Experience with incident management systems such as ServiceNow or Remedy.

At least 1 year of systems analysis or service desk experience.

A High School Diploma or GED.

Skills

LAN/WAN maintenance and support.

Call center or service desk experience.

Troubleshooting skills for voice and data circuits.

Incident management systems such as ServiceNow or Remedy.

Systems analysis or service desk experience.

Benefits

Seneca Resources is committed to fostering a diverse and inclusive workplace where all qualified individuals are encouraged to apply.

Pay

$18.00 - $20.00 per hour.

Schedule

Shift work, including training on 2nd and 1st shifts before transitioning to the overnight schedule (12am - 8am).