3rd Shift Front Desk Agent

What You’ll Do

• Welcome late arrivals, assist guests, and ensure a smooth, friendly check-in/check-out experience.
• Process guest transactions accurately and assist with end-of-day balancing and reporting.
• Monitor the property, ensure guest safety, and address any concerns calmly and professionally.
• Respond promptly to guest needs, questions, or issues during the overnight hours.
• Set up the front desk and common areas so the day shift walks into a clean, organized space.
• Complete daily and weekly cleaning tasks during your shift, including front desk, lobby, and light housekeeping duties to keep the hotel fresh and guest-ready.
• Document any incidents, maintenance issues, or guest concerns for management follow-up.

What We’re Looking For

• Able to work reliable and comfortably overnight hours.
• A self-starter who can work independently with minimal supervision.
• A strong attention to detail and organizational skills.
• A calm, professional demeanor in all situations.
• Customer service or hospitality experience preferred.