3rd Party FSQ Manager

About the role

The 3rd Party Operations (3PO) Food Safety & Quality (FSQ) Manager plays a critical role in safeguarding Ferrero’s commitment to delivering safe, high-quality products to consumers. This position oversees FSQ standards across external manufacturing, packaging, warehousing, and transportation partners, ensuring full alignment with Ferrero’s global guidelines.

Responsibilities

• Lead the implementation and continuous improvement of the 3PO FSQ assessment, qualification, and re-approval program based on risk and compliance.
• Evaluate 3POs’ capabilities to meet Ferrero’s Food Safety & Quality (FSQ) standards and regulatory requirements through audits, performance metrics, and routine oversight.
• Plan, conduct, and report on FSQ audits across external manufacturing, packaging, and warehousing sites in North America; follow up on findings and escalate critical non-conformities as needed.
• Drive the implementation of corrective and preventive actions (CAPAs), ensuring timely resolution and sustainable improvements.
• Maintain robust traceability systems at 3PO sites; conduct traceability tests and coordinate mock recalls and actual withdrawal events.
• Act as the primary FSQ contact for 3POs, including recall coordination and issue escalation.
• Support the scouting, selection, and onboarding of new 3POs, including pre-audit evaluations and alignment on FSQ requirements during contractual negotiations.
• Collaborate cross-functionally with Operations, Innovation, and other departments to ensure FSQ requirements are embedded in product development, testing, and operational execution.
• Lead FSQ-related continuous improvement initiatives and cross-functional projects that enhance product quality, consumer safety, and operational efficiency.
• Develop and deliver FSQ training programs to internal teams and 3PO partners, promoting a strong FSQ culture across the external supply chain.
• Stay current on regulatory and industry trends, and adapt FSQ strategies to maintain best-in-class standards.

Requirements

• A bachelor’s degree in Food Science, Chemistry, Engineering, or a related scientific discipline
• Deep understanding of FSQ systems and standards, including GFSI and ISO 9001
• Lead auditor certification is preferred
• 8+ years of relevant experience in food safety and quality
• Hands-on experience in operations and supply chain management across external manufacturing and packaging environments
• Formal training and practical experience as an FSQ auditor
• Expertise in food safety programs and regulatory frameworks such as HACCP, cGMPs, FSMA, and allergen management
• Demonstrated ability to conduct traceability and manage product data using SAP
• A track record of driving process improvements using structured problem-solving methodologies
• Strong capability to set strategic objectives, prioritize effectively, and lead cross-functional initiatives across internal and external stakeholders
• Willingness and ability to travel frequently to support 3PO sites and ensure FSQ standards are upheld

Qualifications

None specified

Skills

• Food Safety and Quality Management
• Regulatory Compliance
• Supply Chain Management
• Training and Development
• Process Improvement
• Traceability and Product Data Management
• Collaboration and Cross-Functional Leadership
• Travel and Site Visits

Benefits

Comprehensive benefits package including health insurance, retirement plans, paid time off, and other benefits.

Pay

The base salary range for this position is $105,000- $168,000 annually. Actual compensation will be determined based on experience, qualifications, and other job-related factors permitted by law.

Schedule

Hybrid- 3 Days in Office, 2 Days Remote