3DX PLM Support engineer - W2 Only
Saransh Inc · Dearborn, MI · 1 mo ago
On-siteInformation TechnologyContract
Troubleshooting & Issue Resolution
- Diagnose And Resolve Issues Related To Platform functionality (ENOVIA, CATIA, DELMIA modules)
- User access, roles, permissions, and lifecycle states
- Integration failures and data inconsistencies
- Perform root cause analysis (RCA) for recurring issues and implement preventive fixes
3DX PLM Modules Support
- Provide Functional And Technical Support Across Key Modules ENOVIA BOM, Change Management, Product Structure
- CATIA / CAD Collaboration Design integration and workspace issues
- DELMIA Manufacturing / process planning (if applicable)
- Ensure proper PLM workflows, lifecycle management, and data governance alignment
CAD & System Integrations Support and Troubleshoot
- Handle PLM ERP/system integrations (e.g., SAP) and downstream applications
- Resolve Issues Related To Data synchronizationBOM transfersCAD file check-in/check-out failures
System Monitoring & Maintenance
- Monitor system logs, performance metrics, and user activity to identify issues proactively
- Support Patch deployments and upgrades
- Environment maintenance (DEV, QA, PROD)
- Participate in system health checks and performance tuning
User Support & Stakeholder Coordination
- Act as a primary interface with business users, engineering teams, and IT teams
- Provide end-user guidance, training, and usage support
- Collaborate with L3/dev teams for complex issue resolution