340B Enterprise Pharmacy Business Optimization Strategist

About the Role

Support the Enterprise Pharmacy Business Operation’s team by leading efforts to design, innovate, and implement solutions to improve systems and processes. Advocate for customers to understand pharmacy business needs and identify improvement and productivity opportunities. Use critical thinking skills to assess analytical needs and determine the appropriate course of action. Manage successful relationships across the entire enterprise and facilitate the development of optimal solutions. Employ performance improvement, project management, cost accounting, industrial engineering, and technological skills to work with all levels of WVUHS management and pharmacy staff. Continuous learning of current database structure and business intelligence tools is required to confer with customers and other members of the application teams. Effectively communicate across all levels of the organization.

Additionally, support the 340B Enterprise team by leading efforts to design, innovate, and implement solutions to improve systems and processes.

Responsibilities

• Maintain a thorough understanding of the database structure and business intelligence tools to create required analytical solutions for the pharmacy team.
• Serve as the first point of contact for data analytics and process improvement for the pharmacy team.
• Perform data analysis and create queries, programs, and automation.
• Use analytical methods to ensure reported data is meaningful and accurate.
• Demonstrate technical ability in data analytics using various systems and tools such as Tableau, Microsoft Office Suite, and SAP products.
• Routinely evaluate current pharmacy analytic tools and practices and work with individual teams to improve or automate processes.
• Maintain and utilize a pharmacy database to complete complex analysis related to drug purchase and utilization.
• Attend courses in performance improvement activities, system design, technical training, statistical analysis, and other appropriate subjects.
• Lead data requirements gathering for problem identification, resolution, and solution design.
• Provide analytical insights from data to drive strategic business decisions.
• Project Coordination:
  • Identify needs for cross-functional teams to ensure projects are completed in a timely fashion.
  • Review, identify, and document any issues, barriers, or risks and bring them to management’s attention.
  • Provide project/task coordination services to pharmacy customers as assigned.
  • Manage workload and balance quality of work with deadlines to fulfill user expectations and project goals.
  • Manage expectations and engage management to review/resolve any potential changes to project scope or expected deliverables.
  • Implement changes while adhering to the change control policy and procedures for the project to deliver a successful solution to the customer.
  • Communicate to all parties the nature, significance, and risk factors of corresponding projects.
  • Participate in post-implementation review of projects.
• Gather customer requirements to understand business needs and translate them into actionable solutions.
• Team Building:
  • Participate in training and professional development sessions.
  • Offer assistance and support to co-workers.
  • Contribute to building positive team spirit and cohesiveness.
  • Balance team and individual responsibilities.
  • Work proactively and cooperatively in group problem-solving situations.
• Responsible for maintenance and testing of tracking software.
• Maintain system databases to reflect changes in the drug formulary or product specifications.
• Assure appropriate safeguards and system integrity.
• Work with department management in the development and implementation of departmental goals and objectives.
• Participate in planning and implementing change and maintaining/improving productivity through attendance and participation in staff meetings, committees, task forces, and projects.
• Engage peers/employees in improving the quality of work.
• Interact regularly with the department management team and clinical specialists to supply drug usage information, identify irregularities in spending, and provide recommendations for alternative products.

Requirements

• Bachelor’s degree in Information Technology/Computer Science, Engineering, Business Management, Business Administration, Accounting, Finance, Hospital Administration, or a related field.
• Two (2) years of experience in pharmacy or data analytics.
• This position will require an EPIC official designation of “Proficient” within the new hire probationary period.
• Two (2) years of experience working with relational database structures including design, testing, troubleshooting problems, and/or training.
• Two (2) years of experience in data analysis and/or healthcare planning background, preferably in Pharmacy.
• Two (2) years of experience with reporting tools such as Crystal Reports.
• Experience with Structured Query Language (SQL/Oracle) and/or Business Objects.

Preferred Qualifications

• Master’s degree in Information Technology/Computer Science, Engineering, Business Management, Business Administration, Accounting, Finance, or Hospital Administration.
• Two (2) years’ experience in pharmacy.
• Familiarity with applications to be supported; preferred experience with Structured Query Language (SQL/Oracle) and/or business intelligence tools.
• Four (4) years of data analytics experience.

Skills

• Ability to handle and maintain confidential information.
• Ability to work well under high-stress conditions.
• Ability to work independently or cooperatively as a team member.
• Ability to adapt to various workloads and assignments.
• Ability to work with multi-disciplinary groups and facilitate meetings.
• Reading and comprehension ability.
• Typing skills.
• Ability to read and write legibly in English.
• Good oral and written communication skills.
• Ability to prioritize tasks.
• Independent decision-making ability.
• Ability to work in a fast-paced and rapidly changing environment.
• Flexibility.

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Working Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Schedule

Scheduled Weekly Hours: 40

Shift: Day (United States of America)

Exempt/Non-Exempt: Exempt