317147 - Epic Analyst II

About the role

Plays a key role in the development, support, and rollout of the Epic Electronic Health Record (EHR) system. Responsible for helping optimize workflow processes by configuring and customizing Epic applications that meet the specific needs of the organization. Collaborates with clinical and operational teams to support the implementation and ongoing use of Epic across the health system, ensuring alignment with organizational goals.

Responsibilities

• Develops, configures, and modifies moderately complex information systems to support clinical and operational needs.
• Creates and maintains documentation of business requirements, workflows (current and future state), and system configurations.
• Designs, codes/configures, tests, and maintains application programs.
• Captures and documents requirements, develops use cases, and evaluates software solutions.
• Supports existing application functionality and expand support to additional areas as needed.
• Develops strong working relationships with end users, business partners, and Epic project teams to ensure optimal system usage.
• Utilizes Epic best practices to ensure system build meets organizational standards and workflows.
• Provides hands-on training and support to end users.
• Serves as a key onsite Epic resource during system implementations and ongoing support activities.
• Lead and facilitate team activities related to IT and clinical/business systems.
• Provides second-level support for incidents and requests related to the Epic application.
• Serves as project lead for Epic software releases and new application implementations.
• Participates in on-call support as needed for system troubleshooting and issue resolution.
• Leads and monitors application testing and validation during system upgrades or new module implementations.
• Provides input into policies, procedures, training materials, and best practices related to Epic usage and system optimization.
• Builds and maintains strong relationships with end users and facility leadership (physicians, nurses, revenue cycle, health information management, etc.).

Requirements

• Bachelor's Degree or equivalent years of experience is required.
• Epic Certification: Certification in one or more Epic modules (e.g., EpicCare Ambulatory, Willow, Orders) is highly desirable.
• Experience in systems integration, data management, healthcare IT, and workflow automation.
• Knowledge of system architecture, database design, and project management in a healthcare setting is essential.
• IIS experience should include working with electronic health record (EHR) systems, system optimization, troubleshooting technical issues, and ensuring seamless interoperability across platforms.
• Hands-on clinical experience (e.g., nursing, pharmacy, or allied health professions) with a deep understanding of clinical workflows and patient care processes.
• Experience in utilizing EHR systems within a clinical setting and an understanding of documentation, compliance, and patient safety protocols.
• Strong problem-solving skills, the ability to translate user needs into system functionality, and a collaborative mindset to work across interdisciplinary teams.
• Proven experience in healthcare operations, including a solid understanding of the day-to-day functions of clinical, administrative, or IT departments.
• Able to use operational insights to inform system design and workflow optimization.
• Comprehensive understanding of healthcare business processes and technology.
• Knowledge of healthcare IT solutions and interfacing.

Qualifications

• Experience in systems integration, data management, healthcare IT, and workflow automation.
• Knowledge of system architecture, database design, and project management in a healthcare setting is essential.
• IIS experience should include working with electronic health record (EHR) systems, system optimization, troubleshooting technical issues, and ensuring seamless interoperability across platforms.
• Hands-on clinical experience (e.g., nursing, pharmacy, or allied health professions) with a deep understanding of clinical workflows and patient care processes.
• Experience in utilizing EHR systems within a clinical setting and an understanding of documentation, compliance, and patient safety protocols.
• Strong problem-solving skills, the ability to translate user needs into system functionality, and a collaborative mindset to work across interdisciplinary teams.
• Proven experience in healthcare operations, including a solid understanding of the day-to-day functions of clinical, administrative, or IT departments.
• Able to use operational insights to inform system design and workflow optimization.
• Comprehensive understanding of healthcare business processes and technology.
• Knowledge of healthcare IT solutions and interfacing.