$30/hour | Senior Account Manager (Inside Sales) | Hiring Now!

Job Description

Manage the complete RFQ → Quote → PO → Order Confirmation cycle in SAP with accuracy, speed, and compliance with pricing and margin guidelines.

Partner with Pricing to provide quote history, pricing deltas, and margin approvals.

Acknowledge RFQs and inquiries the same day and maintain consistent follow-up until closure.

Track and maintain win/loss data to support competitive positioning.

Forecasting & Pipeline Management

Collaborate with Sales and customers to collect and maintain accurate forecasts in Salesforce and SAP.

Ensure leadership visibility into pipeline health and demand trends through data accuracy and timely updates.

Support Sales in achieving monthly and quarterly revenue goals through proactive coordination and communication.

Customer Engagement & Quoting Intelligence

Build and maintain strong relationships with customers, procurement teams, and buyers through professional, customer-first communication (emails, calls, conference calls).

Partner with Outside Sales to align on account strategy, opportunities, and engagement.

Capture and record quoting intelligence including program alignment, likelihood of closure, competitors, customer expectations on pricing and lead time, and win/loss outcomes.

Maintain all account intelligence in SAP/Salesforce for strategic planning and pipeline visibility.

Support Sales in achieving monthly and quarterly revenue goals through proactive coordination and communication.

Production Liaison & Post-Order Support

Serve as the communication bridge between customers and internal teams (Production, Planning, Quality, Logistics).

Provide same-day order status updates, shipment tracking, and confirmations.

Cookordinate expedited requests, RMAs, and rework activities, ensuring prompt resolution and customer satisfaction.

Monitor customer scorecards, open orders, and credit holds, taking proactive steps to prevent disruptions.

Suggest partial shipments or other mitigation techniques to maintain continuity and customer trust.

Performance Measures (KPIs)

Responsiveness: Same-day acknowledgment and consistent follow-up on customer inquiries.

Process Accuracy: Timely, error-free management of SAP/Salesforce transactions.

Engagement Quality: Strong customer relationships, proactive communication, and high satisfaction scores.

Pipeline Accuracy: Clean forecasting data and timely closure of quotes/orders.

Requirements

• Proficiency in SAP (Sales & Distribution or Order Management) and Salesforce CRM required.
• Strong understanding of quote-to-order and order-to-cash workflows.
• Excellent written and verbal communication, organization, and multitasking skills.
• Attention to detail and ability to manage multiple priorities in a fast-paced environment.
• Excellent verbal and written communication skills in English.

Job Perks

• Health Benefits after 30 days!
• Weekly Paychecks!
• Career coaching opportunities!

About the Role

HB Staffing is seeking a Senior Account Manager to join a growing and dynamic team!

Qualifications

• Bachelor’s degree preferred.

Benefits

• Health Benefits after 30 days!
• Weekly Paychecks!
• Career coaching opportunities!

Schedule

Monday - Friday, 7:30am to 4:00pm

Pay

$30/hour

Type

Full-time; Contract