3-month fixed term contract Customer Experience Digital Associate English/French
About the role
"I've had the joy of building Sézane alongside you - the first French fashion brand born online, rooted in quality, creativity, and intention. To tell the story of Sézane is to retrace more than 20 years of defining adventures and bold decisions: choosing to do things differently, choosing people, choosing to act, and above all, choosing to trust in one's convictions - even when that means rethinking what we thought we knew. Sézane is more than a fashion brand. It's a story of life - mine, yours, and all those who shape it every day." Morgane Sézalory, Founder & CEO
We are seeking the talents of a Customer Experience Digital Associate to contribute to the next chapter of Sézane's journey. This position is based in our New York City office (SoHo).
Responsibilities
- Respond to customer inquiries across various channels (email, WhatsApp)
- Adopt a proactive approach toward our customers, with a strong focus on service excellence
- Proactively suggest initiatives to improve the overall customer experience
- Handle complaints and resolve disputes
- Provide high-quality product information (features, availability, etc.) or any other useful details, communicate clearly on procedures (purchases, returns, exchanges), and ensure proper follow-up
Requirements
- Excellent proficiency in English and fluency in either French or German
- Love writing and have impeccable spelling and grammar skills
- Agile and capable of handling a high volume of requests with rigor and empathy
- Positive, patient, rigorous, and organized; able to work in a team and meet daily goals with a positive attitude
Benefits
The hourly rate is $24.04.
Schedule
This is a 3‑month fixed‑term contract (part‑time, 24 hours/week) running from mid‑October 2026 to late January 2027, with work required on Fridays, Saturdays, and Sundays.