2U Network Security Operations Analyst

The Bank is committed to providing qualified applicants and associates reasonable accommodation, when necessary, to enable the individuals to complete the application process and/or perform the essential functions of the job.

About the role

The focus of a Network Security Operations Analyst centers around producing timely results that are high quality and accurate. Benefitting from an analytical, inquiring and critical mind, this job requires imagination and strong problem solving skills, but with a strong technical orientation. The job requires an ability to deal with abstract concepts, systems and ideas and all of that in an organized and self-disciplined way. Intellectual confidence is important in this job and to do it well requires close, hands-on involvement, careful follow-up and very disciplined, and limited, delegation. Central to this job is the need to weigh all decisions carefully and thoroughly, based on expertise in order to avoid unpredictable risk.

Responsibilities

• Maintain incident or event tracking via internal ticketing system in a timely manner
• Monitor and analyze cyber security events with the use of Security Information and Event Management (SIEM)
• Monitor and triage infrastructure environment health and performance alarms
• Triage security events and incidents following Standard Operating Procedures
• Track incident remediation status from start to finish
• Escalate events and incidents to next level support where appropriate
• Provide incident documentation to management
• Follow policies and procedures
• Support the Bank’s goals and values
• Perform other duties as assigned
• Benefit the bank through outside activities
• Participate in coordination of disaster recovery planning
• Build a great rapport with clients and fellow associates
• Treat others with respect and consideration regardless of their status or position

Requirements

• Understanding of cloud and on-prem network infrastructure and systems
• Strong analytical troubleshooting skills
• Ability to collaborate and work in a team environment
• Overall Understanding of TCP/IP 3-way handshakes, network protocols, and network routing
• Strong communication skills
• Maintain incident or event tracking via internal ticketing system in a timely manner

Desired Skills

• Experience with Windows and Linux platforms
• Experience with application and network performance monitoring
• Experience with Microsoft Azure and AWS cloud infrastructure
• Experience with Azure Sentinel and/or LogRhythm SIEM
• Experience with database technologies including mysql, mssql, postgres, redis
• Experience with firewalls, IPS, and/or load balancers
• Understanding/Experience with Azure Kubernetes (AKS)
• Take initiative to research and resolve problems prior to asking for assistance from Manager
• Familiarity with Change Management processes, controls, and documentation
• Self-motivated, proactive, service-oriented team player with good interpersonal skills
• Communicate technical issues to a variety of audiences
• Function as part of an administrative support team
• Well developed and proven organization skills with ability to utilize time efficiently
• Proficient in MS Office applications which include Outlook, Word, Excel, Power Point, OneNote, Visio, & Access
• Exceptional verbal, written and interpersonal communication skills with the ability to apply common sense to carry out instructions and instruct others, train personnel, write procedures and correspondence, speak clearly to clients and associates
• Absolute discretion when dealing with confidential matters
• Strong typing skills to meet production needs of the position

Benefits

In addition to your financial compensation, we also offer a generous benefits package that includes insurance, 401k, an associate stock purchase program, paid time off, associate banking perks. For more information about the benefits offered click here.