2U Network Security Operations Analyst

The Bank is committed to providing qualified applicants and associates reasonable accommodation, when necessary, to enable the individuals to complete the application process and/or perform the essential functions of the job.

About the role

We are a culture that believes that people are our greatest asset and are at the heart of everything we do. We take pride in bringing clarity and simplicity to our associates (employees) and clients. Our decisions are made efficiently, fairly and locally. Our success is directly tied to the communities we serve. It is equally important for us to look through the lens of our applicants and associates to identify their individual needs.

Responsibilities

• Maintain incident or event tracking via internal ticketing system in a timely manner
• Monitor and analyze cyber security events with the use of Security Information and Event Management (SIEM)
• Monitor and triage infrastructure environment health and performance alarms
• Triage security events and incidents following Standard Operating Procedures
• Track incident remediation status from start to finish
• Escalate events and incidents to next level support where appropriate
• Provide incident documentation to management
• Follow policies and procedures; complete administrative tasks correctly and on time
• Support the Bank’s goals and values
• Perform other duties as assigned
• Benefit the bank through outside activities
• Participate in coordination of disaster recovery planning
• Build a great rapport with clients and fellow associates
• Treat others with respect and consideration regardless of their status or position

Requirements

• Understanding of cloud and on-prem network infrastructure and systems
• Strong analytical troubleshooting skills
• Ability to collaborate and work in a team environment
• Overall Understanding of TCP/IP 3-way handshakes, network protocols, and network routing
• Strong communication skills
• Maintain incident or event tracking via internal ticketing system in a timely manner

Qualifications

• Minimum requirements
• Desired skills

Skills

• Experience with Windows and Linux platforms
• Experience with application and network performance monitoring
• Experience with Microsoft Azure and AWS cloud infrastructure
• Experience with Azure Sentinel and/or LogRhythm SIEM
• Experience with database technologies including mysql, mssql, postgres, redis
• Experience with firewalls, IPS, and/or load balancers
• Understanding/Experience with Azure Kubernetes (AKS)
• Take initiative to research and resolve problems prior to asking for assistance from Manager
• Familiarity with Change Management processes, controls, and documentation
• Self-motivated, proactive, service-oriented team player with good interpersonal skills
• Communicate technical issues to a variety of audiences
• Function as part of an administrative support team
• Developed and proven organization skills with ability to utilize time efficiently
• Proficient in MS Office applications which include Outlook, Word, Excel, Power Point, OneNote, Visio, & Access
• Exceptional verbal, written and interpersonal communication skills
• Apply common sense to carry out instructions and instruct others, train personnel, write procedures and correspondence, speak clearly to clients and associates
• Absolute discretion when dealing with confidential matters
• Strong typing skills to meet production needs of the position

Benefits

• Insurance
• 401k
• Associate stock purchase program
• Paid time off
• Associate banking perks