2nd Shift Supervisor - Commercial Facilities

About the role

The Night Manager at City Wide St. Louis is responsible for managing contract compliance for designated building maintenance services and maintaining relationships with independent contractors.

Responsibilities

• Assist with management of contract compliance for designated building maintenance services
• Maintain the relationship between City Wide and Independent Contractors
• Review the client contract and check that work expectations have been met
• Communicate with Facility Services Manager (FSM) daily for any issues that need immediate attention
• Manage inspections, customer complaints, customer requests, new client starts, or accounts needing attention
• Execute City Wide's New-Start Policy, Customer Compliant Policy, and other operational policies and procedures
• Ensure compliance with client policies & procedures, approved cleaning tools and equipment and their proper use
• Update CRM at each account with proper documentation
• Make recommendations for IC work assignments, manage to client standards and company guidelines and discharge if not meeting service level agreement

Requirements

• High school diploma or equivalent experience in commercial janitorial services industry
• 6 months of related experience in management
• Energetic, hard-working, dependable, detail-oriented with a willing to learn attitude
• Building, facilities, janitorial or similar industry experience a plus
• Strong planning, organization skills, and attention to detail
• Excellent communication and interpersonal skills
• Must be innovative and strive for continuous process improvement
• CRM experience preferred
• Reliable transportation and current automobile insurance

Benefits

• Compensation: $41,000 - $52,000 per year
• Monthly Retention Bonus: $600
• Auto Allowance: $600 monthly
• Health Insurance (100% Paid by Company)
• Short/Long Term Disability (100% Paid by Company)
• 401K with a 4% company match
• 15 days PTO years 1-4, 20 days PTO at year 5
• 6 Holidays
• Company Cell Phone
• Exceptional Work/Life Balance
• Opportunities for Advancement