2nd Shift Supervisor (ACM- Account Compliance Manager)

About the role

The Account Compliance Manager is responsible for the quality control of general business operations, increasing client satisfaction, and working productively with Independent Contractors (IC).

Responsibilities

• Develop and maintain productive, working relationships with Independent Contractors (IC) by communicating client priorities and collaborating on solving problems
• Review scope of work and ensure quality assurance per account to retain existing business and gain new business
• Communicate with Facility Solutions Manager daily for any issues that need immediate attention, including the nightly recap via email or phone message
• Make recommendations for IC work assignments, manage to client standards and company guidelines and discharge if not meeting service level agreement
• Manage inspections, customer complaints, customer requests, new client starts, or VIP treatment needing attention
• Execute City Wide's New-Start Policy, Customer Compliant Policy, Four Star Policy, and other operational policies and procedures
• Ensure compliance with client policies & procedures, approved cleaning tools and equipment and their proper use
• Other duties as necessary

Requirements

• High school diploma required
• Two to three years of prior experience in management; coaching, motivating, developing, and leading a team in multi-unit or locations is preferred
• Must obtain a valid driver's license
• Strong planning, organization skills, and attention to detail
• Excellent communication and interpersonal skills
• Must be innovative and strive for continuous process improvement
• MS Office, Internet skills required
• Bilingual (English and Spanish) preferred, but not required

Benefits

• Medical, Dental, and Vision Insurance
• 401(K) retirement savings plan
• 8 paid holidays
• 15 days of Paid Time Off
• $500 per month minimum of Auto Allowance (fluctuates with gas prices)
• Opportunities for additional Paid Time Off
• Possibilities for non-discretionary bonuses

Pay

Starting pay rate is $20/hour, plus monthly non-discretionary bonuses, and monthly opportunities to earn additional PTO based on goals.

Schedule

Work Hours: 4pm to midnight