2nd Shift Repair Supervisor

Duties And Responsibilities

Assists the Branch Operations in coordinating the operations and processes of testing, repairing, and refurbishing products.

Supervise and coordinate repair technicians to ensure timely and accurate completion of repair tasks, quality performance, safety standards, and efficient turnaround times.

Direct the work of employees engaged in wiring, soldering, and assembling fabricated components to create subassemblies or assemblies for electrical or electronic systems.

Engages in employee relations initiatives, promptly addressing and resolving employee concerns to maintain a positive work environment.

Conduct thorough reviews of work orders to ensure accuracy and completeness.

Train and mentor repair technicians, providing ongoing coaching and development opportunities to enhance technical skills and performance.

Assisting in enhancing the performance and productivity of a department of employees within the repair operation.

Order parts and equipment, as necessary.

Provide the next level of support for escalated technical issues during the work shift.

Communicate with customers to provide updates on repair status and address any concerns or issues.

Ensure compliance with health and safety regulations, company policies, and industry standards to maintain a safe working environment for employees and visitors.

Requirements

All other duties assigned, based on the business the warehouse supports.

Qualifications

• Electronics certification.
• Experience in circuit board soldering required.
• Previous technical management/leadership experience.
• Detail-oriented and organized, with the ability to prioritize tasks and manage multiple projects simultaneously.
• Strong leadership and interpersonal skills.
• Effective communication skills, both verbal and written, with the ability to communicate technical information clearly and concisely.
• Capable problem-solving skills and decision-making capabilities, demonstrating a strategic approach with a focus on achieving results and fostering continuous improvement.
• Capacity to engage with customers in a professional manner.
• Strong computer skills, including proficiency in Microsoft Office.
• Knowledge of ISO 9000 Quality Systems.

Skills

• Electronics certification.
• Experience in circuit board soldering.
• Previous technical management/leadership experience.
• Detail-oriented and organized.
• Strong leadership and interpersonal skills.
• Effective communication skills.
• Problem-solving skills.
• ISO 9000 Quality Systems knowledge.

Benefits

Weekly pay every Thursday

Monthly Incentive Bonus

Positive, team-oriented, inclusive workplace

Health, Dental, Vision, & Prescription Coverage

Paid holidays, vacation, & sick/personal time

Health insurance

Dental insurance

Vision insurance

401(k)

Life insurance

Disability insurance

Employee assistance program

Flexible spending account

Tuition reimbursement

Work Authorization

United States (Required)

Must be 18 years of age

Apply today to join our dynamic team!

CTDI offers an excellent compensation and benefits package and has been a growing leader in the telecommunications field for over 40 years.

As part of our hiring process, we may use automated decision tools to assist in evaluating candidate qualifications, skills, and experience against job requirements. These tools are designed to support—not replace—human judgment. Final hiring decisions are made by our hiring team.

We are committed to equal employment opportunity and regularly review our hiring processes, including automated tools, to support fairness and reduce the risk of unintended bias.