2nd Shift Repair Manager

Responsibilities

• Oversees the coordination of testing, repairing, and refurbishing products.
• Directs and leads repair technicians to ensure timely and accurate completion of tasks, adherence to quality standards, safety protocols, and efficient turnaround times.
• Oversee departmental daily P&L forecasting and analysis, as well as labor planning and scheduling.
• Leads and guides employees engaged in wiring, soldering, and assembling fabricated components for electrical or electronic systems.
• Engages in employee relations initiatives, promptly addressing and resolving employee concerns to maintain a positive work environment.
• Conducts comprehensive reviews of work orders for accuracy and completeness.
• Provides training and mentorship to repair technicians to enhance technical skills and performance.
• Communicates effectively with Corporate management and customers to ensure adherence to Service Level Agreements (SLAs), meeting customer expectations, and promptly resolving any issues that may arise.
• Responsible for meeting or surpassing daily Key Performance Indicators (KPIs), with accurate reporting that consistently exceeds customer expectations.
• Supports departmental performance and productivity enhancements within the repair operation.
• Oversees the procurement of parts and equipment.
• Provide training and assistance across all branch areas, including department procedures and performance expectations.
• Suggest enhancements for ongoing process improvements.
• Communicates with customers to provide updates on repair status and address any concerns.
• Provide the next level of support for escalated issues during work shifts.
• Collaborates with Corporate to facilitate escalations involving corporate resources (IT, network, etc.) for troubleshooting or process improvement purposes.
• Ensure compliance with health and safety regulations, company policies, and industry standards to maintain a safe working environment for employees and visitors.

Requirements

• 5+ years of supervisory or management experience, preferably in a repair operation.
• Electronics certification.
• Knowledge of ISO 9000 Quality Systems and TL 9000 Quality Systems.
• Capable of utilizing repair tools including oscilloscopes, spectrum analyzers, voltmeters, and soldering irons.
• Proficient in communicating technical information clearly and concisely, both verbally and in writing, from simple to complex levels.
• Analytical mindset and proficiency in data analysis to drive informed decision-making.
• Excellent leadership and team management skills, with the ability to motivate and develop a high-performing team.
• Effective communication and interpersonal abilities, with the capability to interact with employees, customers, and suppliers.
• Detail-oriented and organized, with the ability to prioritize tasks and manage multiple projects simultaneously.
• Effective problem-solving skills and strategic decision-making capabilities, emphasizing a results-driven approach and fostering a culture of continuous improvement.
• Strong computer skills, including proficiency in Microsoft Office.
• General knowledge of OSHA Standards.

Preferred Skills And Experience

• Previous experience working in a high-volume distribution, manufacturing, technical service (i.e. testing and repair) or forward logistics operation.
• Technical troubleshooting/repair background.
• Experience working with UKG and Kronos.
• Experience in supervising temporary staff.
• Experience in surface mount and thru-hole soldering techniques.
• 6S Quality Policy.
• Familiarity and expertise in IPC A-610 & IPC-7711.

Benefits

• Weekly pay every Thursday.
• Monthly Incentive Bonus.
• Positive, team-oriented, inclusive workplace.
• Health, Dental, Vision, & Prescription Coverage.
• Paid holidays, vacation, & sick/personal time.
• Health insurance.
• Dental insurance.
• Vision insurance.
• 401(k).
• Life insurance.
• Disability insurance.
• Employee assistance program.
• Flexible spending account.
• Tuition reimbursement.