2nd Shift Operator

About the role

RTX seeks an Operator to join a high-performing team at the heart of an important US government function which helps the nation meet its national security strategy. The selected candidate will be a team member on a high-performing Operations and Sustainment team, embedded on-site, with customer presence, for a system considered mission critical by the government. The team is responsible for successful 24x7 operations of the system, with very detailed assistance to additional parts of the system.

Not relocation eligible. Eligible for employee referral.

Responsibilities

• Works with other operators and data managers, Raytheon's factory team of engineers and technologists, subcontractors, peers, customers, and product vendors, to provide Tier 1 and Tier 2 troubleshooting toward resolution of technical system anomalies.
• Maintains the environment by identifying anomalies and restoring operations or working with senior engineers for action.
• Assists with installing upgrades, monitors system and network performance; initiates troubleshooting, and works with other organizations.
• Follows existing operational policies and procedures, troubleshoots hardware, software and operating system issues, and escalates application problems to support teams.

Requirements

• U.S. citizenship required (only U.S. citizens are eligible for a security clearance).
• Active and transferable U.S. government issued security clearance required prior to start date.
• Active and existing security clearance required on day 1.

Qualifications

• Typically requires a Bachelor’s and a minimum of 5 years prior relevant experience, or an Advanced Degree in a related field and a minimum of 2 years’ experience.
• Experience with Linux commands.

Skills

• Security+ certification.
• Experience in the Intelligence Community (IC).
• Familiar with technical documentation.
• Comfortable performing normal duties collocated with the customer and other operations center residents.
• Proven ability in strong customer support.
• Strong team player with good communications and detailed problem tracking for