2nd Shift ICQA Specialist

About the role

This is an incredibly important position that helps to monitor inventory activities of all clients at each fulfillment center while allowing all existing operations team members to remain focused on their day-to-day responsibilities. As ShipBob continues to grow, it is imperative to provide a great experience in serving our clients' needs while maintaining sustainable growth and scalability from an operations perspective.

Responsibilities

• Investigate inventory discrepancies reported by the Operations team.
• Perform physical inventory cycle counts, and reconcile inventory variances.
• Communicate updates and relay important operational information about clients directly to ICQA Lead.
• Play a pivotal role in understanding the root cause of inventory adjustments and participate in efforts to correct.
• Vocalize concerns around inventory practices to ICQA Lead, helping to identify areas of opportunity in day to day processes.
• Ensure inventory variances are researched and resolved in a timely manner, allowing fulfillment of outbound orders.
• Ensure timely communications to MC team for any orders not able to be fulfilled due inventory discrepancies.
• Comply to all food safety and compliance policies and regulations.

Requirements

• Demonstrates the ability to quickly adapt to changing conditions and solve problems immediately.
• Possesses effective written and verbal communication skills; displays reading comprehension skills.
• Displays the ability to multitask and handle multiple issues at the same time without stress.
• Displays attention to details.
• Able to lift 40lbs without any health limitations.
• Able to stand and walk continuously during and up to an 8-10hr shift.
• Able to bend, stoop, reach above, and push/pull frequently.

Qualifications

• Proficient in cycle counting and inventory control processes according to written SOP’s.
• Perform Root Cause Analysis around inventory discrepancies and review findings with ICQA Lead.

Skills

• Ability to determine inventory discrepancies, perform physical inventory cycle counts, and reconcile inventory variances.
• Effective written and verbal communication skills.
• Attention to details.
• Multitasking and handling multiple issues at the same time without stress.

Benefits

Medical, Dental, Vision & Basic Life Insurance
401K Match
Weekly paycheck with paid overtime eligibility
Pay Progression Program
Paid Time Off & Sick Time Off
Comprehensive Benefits Package

Schedule

Hours/Shift: Monday - Friday; 4pm-12:30a

Pay

Compensation: Enter here

About ShipBob

ShipBob is a leading global supply chain and fulfillment technology platform designed for SMB and Mid-Market ecommerce merchants to provide them access to best-in-class capabilities and to deliver a delightful shopper experience. Merchants can outsource their entire fulfillment operations, utilize ShipBob's proprietary warehouse management system for in-house fulfillment, or take advantage of a hybrid solution across ShipBob’s dozens of fulfillment center network in the United States, Canada, United Kingdom, Europe, and Australia.

ShipBob is backed by leading investors like Menlo Ventures, Bain Capital Ventures, Hyde Park Venture Partners, and SoftBank Vision Fund 2, and is one of the fastest-growing tech companies headquartered in Chicago.

We provide equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

We may use AI-powered tools during our interview process to support things like notetaking and organizing feedback so our teams can stay focused on getting to know you. These tools help create a more consistent and thoughtful experience. That said, every hiring decision is made by a human.

Learn more about our core values and how we perform at a high level in our day-to-day work on our Culture page (https://www.shipbob.com/careers/culture/).