27-013 Account Clerk II - Water & Sewer Billing, Full-Time

Duties and Responsibilities

• Accurately perform detailed work with numerical data and to make arithmetic computations rapidly and accurately
• Attend to many items simultaneously, and/or in sequence, monitors and addresses UB Inbox emails
• Prepare daily miscellaneous billing, verify the calculation of bills and supply customers with final bills for real estate closing as well as turn-ons, turn offs, investment fees, parts & labor
• Maintain an appropriate level of confidentiality regarding customers account records and the organization
• Interpret and apply rules, regulations and policies, as authorized
• Collect, process and accurately record all account change forms, make any necessary account changes, issue backflow permits; and keep appropriate records
• Type forms, statements, letters, and other material from copy, rough drafts, dictating machine, or general instructions
• Scan and process archival documents in preparation for the City website/Treeno
• Open and sort mail, address all returned documents and invoices and re-mail as necessary
• Prepares customer abatements, logs data, scans and saves documents, forwards to Community Services for review by the Abatement Review Team
• Maintains all backflow testing data, schedules all city backflow tests and sends out notification letters to all customers with a timeline when testing is required
• Prepares yearly report of all backflow testing data for the State of New Hampshire
• Operates standard office equipment, including computer terminal, typewriter, copy machine, telephone and calculator
• Creates requisitions for office supplies/materials in financial system for approval by supervisor
• Applies thorough knowledge of department procedures by providing information to the public on department's programs and functions when working the customer service counter or answering the telephone
• Schedules utility turn-ons, disconnections, new installs, stopped meter appointments, final readings, backflow tests
• Creates any required service calls and work orders related to water distribution, curb boxes or other public works service requests
• Prepare and mail monthly leak letters and assist customers with possible resolutions to any leak issues
• Create and monitor payment agreements; perform customer follow-up and account research
• Coordinates activities with other employees, departments or agencies
• Establishes and maintains effective working relationships with employees, other departments and agencies, and the general public
• Maintains familiarity with and executes safe work procedures associated with assigned work
• Performs other related duties as required

Knowledge, Skill and Ability Requirements

• Knowledge of office procedures and practices
• Operational knowledge of computer hardware and software
• Ability to keep records and prepare reports
• Ability to apply judgment to provisions of regulations and programs
• Ability to make relatively complex arithmetic computations and tabulations
• Ability to type accurately with reasonable speed
• Spelling and arithmetic
• Ability to work effectively with the public and other employees
• Ability to understand and follow moderately-complex oral and written instructions
• Ability to make minor decisions in accordance with departmental policy
• Demonstrated ability to communicate effectively, orally and in writing
• Microsoft Excel, Outlook, Word, and PDF knowledge and experience

Education, Licensure, Certification Requirements

• High school diploma, or equivalent, plus one year of experience in processing and maintaining administrative or financial records
• OR any equivalent combination of education and experience which demonstrates possession of the required knowledge, skills and abilities
• Valid motor vehicle operator license

Pay

$20.29 to $29.32 per hour

Schedule

Full-time, 40 per week