26-5018: Operations Coordinator - Herndon, VA

About the role

Navitas has grown to be an industry leader in the digital transformation space, and we’ve served as trusted advisors supporting our client base within the commercial, federal, and state and local markets. The Operations Coordinator serves as a key operational resource, ensuring the efficient day-to-day functioning of the office while providing exceptional front-line administrative and technical support.

Responsibilities

• Serve as the first point of contact for visitors, clients, and employees, providing professional front office support
• Manage incoming phone calls, emails, and general inquiries, directing requests to the appropriate teams
• Coordinate office operations, including meeting room scheduling, office supplies, mail distribution, and vendor coordination
• Perform administrative duties such as maintaining records, preparing reports, filing documents, and supporting daily business operations
• Schedule meetings, coordinate calendars, and assist with travel arrangements and event logistics
• Maintain office equipment and coordinate repairs or maintenance with vendors when needed
• Provide Tier 1 Help Desk support by responding to basic IT support requests via phone, email, or ticketing system
• Troubleshoot common hardware, software, printer, email, VPN, and network connectivity issues, escalating complex issues to Tier 2 or Tier 3 support
• Create, update, and manage user accounts, passwords, and access permissions following company procedures
• Log, track, and document support requests, ensuring timely resolution and accurate ticket updates
• Assist with onboarding and offboarding employees, including workstation setup, equipment distribution, and account provisioning
• Support inventory management of IT equipment and office assets
• Maintain documentation, user guides, and knowledge base articles for common technical issues
• Coordinate with internal departments to ensure smooth operational workflows and timely issue resolution
• Ensure compliance with company policies, security procedures, and administrative processes
• Generate operational reports and assist management with process improvements and workflow optimization
• Support business continuity by proactively identifying operational issues and recommending improvements
• Provide exceptional customer service while maintaining professionalism and confidentiality

Requirements

• Bachelor’s Degree
• 3-5 years of experience in a similar role
• 2+ years of experience with Microsoft Office 365 (Outlook, Word, Excel, Teams)
• 3-5 Years of customer service experience
• Experience handling sensitive information

Preferred Qualifications

• Administrative and office management experience
• Front desk/customer service experience
• Familiarity with ticketing systems (ServiceNow, Jira Service Management, Zendesk, Freshservice, or similar)
• Basic knowledge of Windows operating systems, printers, Microsoft 365, Active Directory, and networking fundamentals
• Strong organizational, multitasking, communication, and problem-solving skills
• Ability to prioritize tasks in a fast-paced environment while delivering excellent customer service

Pay

The salary range for this position is $45,000-$55,000. The pay range provided is a good-faith estimate and represents the range the company reasonably expects to pay for this position at the time of posting. Individual compensation may vary based on skills, experience, education, certifications, geographic location, and business needs.

Schedule

The Operations Coordinator must be able to be onsite 5 days a week.