24/7 Prayer Line Associate

For over 70 years, The Billy Graham Evangelistic Association (BGEA) has proclaimed the Gospel through its various ministries. Whether you work at our headquarters in Charlotte, North Carolina, the Billy Graham Library in Charlotte, the Billy Graham Training Center at the Cove (BGTC) in Asheville, Blue Ridge Broadcasting (BRB) in Asheville, or a field office abroad, you are part of a team of committed Christians working together to reach people with the Gospel.

About the role

The Prayer Line Associate serves as a frontline ministry representative of BGEA by responding to individuals who contact the Billy Graham 24/7 Prayer Line for prayer, spiritual encouragement, biblical guidance, and information. Through compassionate and attentive conversation, the Associate listens to callers, prays with them, shares Scripture, presents the Gospel when appropriate, and directs callers toward a local church while operating within established BGEA policies, procedures, and ministry guidelines.

This remote position requires a minimum commitment of 8 hours per week and flexibility to serve during periods of greatest ministry need. As an Associate position, total hours worked may not exceed 19 hours a week.

Department Detail

The Donor Ministries Department at BGEA works to cultivate meaningful, long-term relationships with ministry supporters and to identify, develop, and deepen new relationships with prospective ministry partners. The goal of the department is to grow a strong base of support for decades to come. The department includes a core office staff and a regionally based field team who collectively serve individuals, families, and foundations that support BGEA with their gifts and prayers.

Included in the department is the Billy Graham Christian Response Center, whose staff daily respond to phone calls and email correspondence, providing ministry information and answering spiritual questions with biblical insight and direction. The Prayer Line ministry operates 24 hours a day, 7 days a week, where spiritually trained representatives and volunteers answer calls for prayer and present the Gospel. Prayer Line also supports phone call responses to Franklin Graham’s Gospel Spot TV campaigns and Billy Graham Classic TV programs.

Responsibilities

• Respond promptly and professionally to incoming Billy Graham 24/7 Prayer Line calls, providing a caring and Christ-centered experience for each caller.
• Listen attentively to callers and discern their expressed spiritual needs in order to provide appropriate prayer, biblical encouragement, Scripture, and ministry information within established BGEA guidelines and the scope of the Prayer Line ministry.
• Clearly and compassionately present the Gospel and provide callers an opportunity to respond to Jesus Christ when appropriate.
• Encourage callers in their relationship with Christ and, when appropriate, direct them toward involvement with a local Bible-believing church.
• Minister and pray to individuals experiencing difficult, emotional, or sensitive circumstances with compassion, sound judgment, appropriate boundaries, and adherence to established Prayer Line procedures.
• Accurately and promptly document required caller information, prayer needs, spiritual decisions, and other designated information in BGEA database systems while maintaining appropriate confidentiality.
• Follow established BGEA policies, procedures, scripts, escalation protocols, and ministry guidelines when responding to callers.
• Attend required online Prayer Line staff meetings, training sessions, and other scheduled ministry meetings.
• Complete required ongoing training and remain current on Prayer Line procedures, systems, resources, and ministry guidance.
• Perform other duties as assigned.

Requirements

• Maintains a personal, active relationship with Jesus Christ and is a consistent witness for Jesus Christ.
• Faithfully upholds BGEA in prayer.
• Participates in daily BGEA staff devotions including Bible reading, and leading group prayer as schedule permits.
• Demonstrates behavior aligned with BGEA’s Mission Statement, Statement of Faith, Hallmarks, policies, and expectations.
• Effectively represents Jesus Christ to those within both personal and professional spheres of influence.
• Minimum of eight (8) hours per week availability, including overnight/third shifts, weekends, Sundays, and holidays.
• Must be available to work additional hours during Gospel Spot campaigns and other periods of increased call volume, as ministry needs require.
• Must have access to a reliable smartphone, PC, and high-speed internet connection suitable for phone, database, training, and remote meeting systems. Required equipment and internet service are not provided by the ministry.
• Exhibit a high level of confidentiality with caller information.
• Ability to handle difficult callers, responding with the love of Jesus.
• Must adhere to interactions with callers through only BGEA inbound phone calls. Follow-up with callers is not permitted.

Skills

• General knowledge or capacity to acquire a thorough understanding of BGEA’s philosophy and principles.
• Customer Service and/or previous telephone experience preferred.
• Experience with or capacity to acquire a thorough understanding of BGEA’s phone, database, and training systems.
• Active listening skills, able to recall accurate information provided by callers.
• Ability to speak clearly and confidently while on the phone, providing assistance to callers as well as other BGEA staff.
• Ability to function as part of a team while demonstrating flexibility when priorities or tasks change.
• Ability to remain composed, attentive, and compassionate when interacting with callers experiencing difficult, emotional, or sensitive circumstances.
• Able to work in an environment that requires significant time at a desk and working on a computer.
• Must provide a strong home internet connection and quiet distraction-free workspace.

Schedule

• Minimum of 8 hours per week.
• Weekly availability for overnight/third shifts and weekends, including Sundays, is required, along with holiday availability as needed.
• Must be available to increase hours during designated Gospel Spot campaigns and other periods of increased call volume.

Mission Statement

Continuing the lifelong work of Billy Graham, the Billy Graham Evangelistic Association exists to support and extend the evangelistic calling and ministry of Franklin Graham by proclaiming the Gospel of the Lord Jesus Christ to all we can by every effective means available to us and by equipping the church and others to do the same.

Statement of Faith

• We believe the Bible to be the inspired, the only infallible, authoritative Word of God revealing the love of God to the world. (1 Thessalonians 2:13; 2 Timothy 3:15-17; John 3:16).
• We believe that there is one God, eternally existent in three persons: Father, Son, and Holy Spirit. (Matthew 28:19; John 10:30; Ephesians 4:4-6).
• We believe in the deity of the Lord Jesus Christ, in His virgin birth, in His sinless life, in His miracles, in His vicarious and atoning death through His shed blood on the cross, in His bodily resurrection, in His ascension to the right hand of the Father, and in His personal return in power and glory. (Matthew 1:23; John 1:1-4 and 1:29; Acts 1:11 and 2:22-24; Romans 8:34; 1 Corinthians 15:3-4; 2 Corinthians 5:21; Philippians 2:5-11; Hebrews 1:1-4 and 4:15).
• We believe that all men everywhere are lost and face the judgment of God, that Jesus Christ is the only way of salvation, and that for the salvation of lost and sinful man, repentance of sin and faith in Jesus Christ results in regeneration by the Holy Spirit. Furthermore, we believe that God will reward the righteous with eternal life in heaven, and that He will banish the unrighteous to everlasting punishment in hell. (Luke 24:46-47; John 14:6; Acts 4:12; Romans 3:23; 2 Corinthians 5:10-11; Ephesians 1:7 and 2:8-9; Titus 3:4-7).
• We believe in the present ministry of the Holy Spirit, whose indwelling enables the Christian to live a godly life. (John 3:5-8; Acts 1:8 and 4:31; Romans 8:9; 1 Corinthians 2:14; Galatians 5:16-18; Ephesians 6:12; Colossians 2:6-10).
• We believe in the resurrection of both the saved and the lost; the saved unto the resurrection of eternal life and the lost unto the resurrection of damnation and eternal punishment. (1 Corinthians 15:51-57; Revelation 20:11-15).
• We believe in the spiritual unity of believers in the Lord Jesus Christ and that all true believers are members of His body, the church. (1 Corinthians 12:12, 27; Ephesians 1:22-23).
• We believe that the ministry of evangelism (sharing and proclaiming the message of salvation only possible by grace through faith in Jesus Christ) and discipleship (helping followers of Christ grow up into maturity in Christ) is a responsibility of all followers of Jesus Christ. (Matthew 28:18-20; Acts 1:8; Romans 10:9-15; 1 Peter 3:15).
• We believe God’s plan for human sexuality is to be expressed only within the context of marriage, that God created man and woman as unique biological persons made for each other. God instituted monogamous marriage between male and female as the foundation of the family and the basic structure of human society. For this reason, we believe that marriage is exclusively the union of one genetic male and one genetic female. (Genesis 2:24; Matthew 19:5-6; Mark 10:6-9; Romans 1:26-27; 1 Corinthians 6:9).
• We believe that we must dedicate ourselves to prayer, to the service of our Lord, to His authority over our lives, and to the ministry of evangelism. (Matthew 9:35-38; 22:37-39, and 28:18-20; Acts 1:8; Romans 10:9-15 and 12:20-21; Galatians 6:10; Colossians 2:6-10; 1 Peter 3:15).
• We believe that human life is sacred from conception to its natural end; and that we must have concern for the physical and spiritual needs of our fellowmen. (Psalm 139:13; Isaiah 49:1; Jeremiah 1:5; Matthew 22