20th Jul 2026

Reports to: Lead RA’s & Head RA. Head of Department: Ash Carnall, Head Rehabilitation Assistant. Location: Alexander House, 30 Troutbeck Road, Sheffield S7 2QA. Hours of work: 37.5 hours per week to be worked flexibly between Monday & Sunday including day and night shifts.

A message from your Head of Department: Welcome to the Rehabilitation Assistant (RA) team at STEPS. You will be joining a dedicated, compassionate, and skilled team committed to supporting individuals on their journey to recovery and independence. Our team plays a vital role in delivering person-centred care, promoting rehabilitation goals, and creating a safe and empowering environment for our clients. You will work closely with nurses, therapists, and other professionals to ensure each client receives the highest standard of support tailored to their individual needs. Experience in care or rehabilitation is not necessary for the position, as you will be provided with our bespoke, in-house training and ongoing professional development within your role. We look for enthusiastic, kind and engaging people whom our values and mission resonate with.

About the role

To work within an inter-disciplinary team providing high quality holistic care to STEPS clients, who have complex care and rehabilitation needs. To provide care & support throughout their rehabilitation journey, aligned with STEPS values and behaviours.

What does success in this role look like?

• Supporting clients to achieve meaningful progress in their rehabilitation
• Demonstrating professionalism, empathy, and reliability in every interaction
• Upholding the Code of Conduct for Rehabilitation Assistants (RAs)
• Building trusting relationships with clients and colleagues
• Supporting new and junior team members to grow and thrive within the service

Responsibilities

• Provide a high standard of personal care to STEPS clients in line with their care and rehabilitation plans.
• Assist with nursing care as instructed by the nursing team, including bathing, bed making, assisting with eating and drinking and helping with meals as necessary.
• Provide rehabilitation support to STEPS clients in line with their rehabilitation plans, often providing a first port of call for clients’ needs.
• Work with and support an inter-disciplinary team of nurses, physiotherapists, speech and language therapists, psychology team and occupational therapists delivering care and rehabilitation.
• Attend IDT meetings when requested.
• Deliver (where appropriate and asked to do so) or support delivery of rehabilitation sessions for STEPS clients.
• Provide feedback to the senior team on how clients are progressing with their rehabilitation, escalating issues and concerns in accordance with STEPS Policies and Procedures.
• Deliver in accordance with STEPS procedures and policies at all times.
• Additional duties as assigned by either the Lead RA’s or Nurse on duty.
• Provide support to agency team members, overseeing them when allocated to.
• Be involved in clinical audits when required.
• Ensure cupboards are stocked and tidy.
• Escalate any feedback from clients to the Lead RA or Nurse on duty.
• Help with keeping client rooms tidy and organised as specified by the client, ensuring it remains set up to maximise independence.
• When on nights, monitor clients sleep, recording in the required format and feeding back as appropriate.
• Regularly check emails and teams messages, responding in a timely manner.
• Complete and sign the daily jobs list when allocated to do so.
• Proactively provide instruction and guidance to RA’s with less experience, acting as a point of escalation for them when needed.

Communication

• Effectively communicate using a variety of styles that demonstrates the values and behaviours of STEPS.
• Communicate with people clearly and in a manner and at a level and pace appropriate to their abilities, preferences and beliefs.
• Develop effective relationships with patients, carers, staff, suppliers and others as from time to time may be required.

People & organisational development

• Advocate for yourself with regards to your own training and development, feeding back during supervision when you feel more training or support is required and attending support sessions available.
• Interact with the team when allocating work.
• Effectively support your colleagues and new starters in the RA Team in line with the STEPS values.

Requirements

Qualifications

• GCSE Maths and English grade C/4 or above (Essential)
• Care certificate (if not a holder of NVQ in Health and Social Care) (Essential)
• NVQ II or equivalent qualification (Desirable)
• First aid training (Desirable)
• Safeguarding Level 2 or 3 (Desirable)
• Full UK driving licence with no more than 3 points (Desirable)

Skills & Attributes

• Excellent written and verbal communication (English Language) (Essential)
• Knowledge of Data Protection Regulations in the UK & client confidentiality principles (Essential)
• Competent user of a range of IT software packages and ability to learn new systems quickly (Desirable)

Experience

• Experience of working with people with care and/or rehabilitation needs (paid or voluntary) (Desirable)
• Experience working within a care / rehabilitation setting (Desirable)
• Experience working with people with complex care needs (Desirable)
• Experience communicating with people with complex communication needs and ability to adapt accordingly (Desirable)
• Client record keeping experience (Desirable)
• Understanding of the CQC Regulations & The Health & Social Care Act (Desirable)
• Experience working in private rehabilitation (Desirable)
• Experience as a fire warden (Desirable)

Personal Attributes

• Able to deliver care in a way which is positive, engaging, respectful, and mindful of client dignity at all times (Essential)
• Excellent problem-solving skills (Essential)
• Excellent communicator both written and verbal / demonstrate excellent listening skills (Essential)
• Able to form key working relationships with colleagues, understand the dynamics of interdisciplinary working (Essential)

Equal Opportunities

• Ability to demonstrate an awareness of equality and diversity obligations when delivering care and also towards colleagues.