2027 New England Regional Committee: Attendee Relations Lead

Acts as champion and ensures a rich, diverse conference experience for all attendees. Coordinates social events and catering, and serves as lead for the attendee relations team.

Responsibilities

Before the conference

• Act as primary champion and advocate for attendee experience, across multiple areas of conference planning.
• Provide feedback to help structure the event schedule for optimal attendee experience.
• Coordinate with the Marketing and Communications team on developing pre- and post-conference communication for attendees, including the “For Attendees” section of the website.
• Select inclusive meal, break, and social event food options that accommodate a variety of dietary needs and fit into the designated budget.
• Plan and organize networking events off-site and throughout the conference day.
• Coordinate with the chair and executive director for all financial transactions and contracts.
• Provide local insight to conference discussions and decisions.
• Promote the conference through personal social media and professional networks.

At the conference

• Assist with conference setup.
• Attend all committee meetings.
• Serve as primary contact for catering and off-site events.
• Ensure attendees have resources and environment needed to make the most of their event experience.
• Assist with registration and attendee communications.

After the conference

• Curate post-event attendee comments and make recommendations.

Requirements

• Membership in the association, which can be fulfilled at application. (Free general membership for higher education professionals would meet this requirement.)
• An understanding of and empathy for the needs of attendees.
• Familiarity with customer service and related best practices.

Qualifications

Preferred

• Familiarity with the Association and the host city.
• Knowledge of how to create welcoming and inclusive events.
• Ability to work with project management/team communication platforms such as Slack, Clickup, etc.
• Google Drive proficiency.

Schedule

As a member of the planning committee, this position is expected to virtually attend monthly meetings. The time commitment for committee work varies, with a minimum of 6 hours per month and a peak commitment of 20 hours per month (attendance at the event notwithstanding). Length of appointment: up to 12 months.

Benefits

• Event registration is waived for this position.
• Experience building relationships with internal and external stakeholders.
• A broader network of contacts that can help positively influence your career.
• Access to Digital Collegium volunteer rewards.