2026 Front Desk Lead Narrows Too Campground

About the role

ELS is the ideal organization for developing a long and successful career, known for its culture of recognition and excellence.

Responsibilities

• Manage front desk operations, including check-in and check-out, guest requests, and promotion of in-house activities.
• Train associates, plan, assign, and direct work, address complaints, and resolve issues.
• Supervise front desk operations during assigned shifts.
• Maintain a current knowledge of resort features, services, pricing, special promotional offers, and daily house count.
• Monitor front desk employee appearance, standards, and performance, emphasizing training and teamwork.
• Address guest requests, inquiries, and complaints in a timely and thorough manner.
• Ensure adequate staffing and scheduling in accordance with productivity guidelines.
• Communicate relevant information for respective shifts and areas of operation through pre-shift logs, emails, and departmental meetings.

Requirements

• High school diploma or equivalent.
• 6+ months of front office experience, preferably in an RV or hotel setting.
• Ability to prioritize and manage multiple projects simultaneously and meet deadlines.
• Experience using a point-of-sale computer system.
• Exceptional customer service skills.
• Excellent communications and problem-solving skills.

Qualifications

• High school diploma or equivalent.

Skills

• Customer service skills.
• Problem-solving skills.

Benefits

We offer a comprehensive benefits package including: medical, dental, and vision plans, a generous 401(k) employer match, and paid vacations, holidays, and sick time.

Pay

TBD

Schedule

TBD

Benefits

We offer a comprehensive benefits package including: medical, dental, and vision plans, a generous 401(k) employer match, and paid vacations, holidays, and sick time.

Contact

To learn more about our exceptional resort communities, visit our website at www.equitylifestyleproperties.com. We are an Equal Opportunity Employer.