2026 Box Office Customer Support Representative
About the role
The California Film Institute is seeking enthusiastic, detail-oriented customer service professionals to join the remote Box Office team for the 48th Mill Valley Film Festival (October `–11, 2026).
Responsibilities
- Respond promptly and professionally to patron inquiries via text, email, and phone
- Aid customers with ticket purchases, membership information, and merchandise sales
- Support passholder check-in and resolve login or access issues as needed
- Process internal ticket requests and ensure accuracy in order fulfillment
- Collaborate with on-site teams to resolve ticketing issues in real-time
- Maintain clear, concise records of customer interactions
- Aid and coordinate with the rest of the Operations team to deliver a seamless customer journey both online and in person
Qualifications
- Prior customer service or call center experience (remote or in-person)
- Excellent written and verbal communication skills
- Strong attention to detail and organizational skills
- Comfortable with navigating online platforms and learning new systems
- Experience with POS and/or ticketing systems; Agile Ticketing knowledge a strong plus
- Ability to work calmly and efficiently under pressure
- Commitment to scheduled shifts and adherence to CA rest and break policies
Diversity, Equity, and Inclusion Commitment
We strive for a culture where people feel like they are valued, can bring their whole selves to work free of oppression, injustice, harassment or discrimination, and that they experience belongingness through a common purpose. We are taking steps to ensure that the California Film Institute is a safe and equitable space for staff members, filmmakers and audiences alike by incorporating inclusivity, diversity and accessibility measures into our business plan and tangible KPIs to hold ourselves accountable to serve and engage diverse audiences through our work. We are also working to examine racial justice internally in order to drive self-discovery and best inform how we can change practices and utilize our voice and position within the community.
Additional Info
- This is a remote position. You must have a reliable computer, phone access, and a stable internet connection.
- Festival shifts include daytime, evening, and weekend availability.