2026-5941

About the role

This hourly position ensures the shop meets customer service, inventory management, and paperwork expectations while supervising store personnel.

Pay

Compensation range: $16.00 to $26.66 per hour. Placement within this range will be based on relevant experience, certifications, and/or demonstrated skills.

Responsibilities

• Provide quality customer service, including:
  • Attention to detail
  • Meet and greet customers
  • Review supplied requisition forms for completeness (signatures, timestamps, part numbers, descriptions, and quantities)
  • Answer questions regarding parts availability
  • Ask appropriate questions to ensure correct parts are researched and provided
  • Inspect equipment in the shop to assist in parts research, if necessary
  • Research parts for procurement using vendor/manufacturer websites, publications, equipment manuals, microfiche, etc.
  • Answer all messages (phone/email) in a timely fashion
  • Contact vendors for pricing and to place orders
  • Inform customers when requested parts are available
  • Contact Counter/Driver personnel for emergency parts pick-ups
  • Provide past sales research as requested, using the inventory system
• Check parts availability at all MANCON locations using the inventory system
• Contact other MANCON locations to request transfers of parts or obtain parts information
• Review, familiarize with, and adhere to MANCON’s SOPs, Supervisor Manual, and Safety Manual
• Produce and review required reports, including:
  • Supervisor’s checklist
  • Invoices for material issued to MaineDOT
  • Flat File Fix report
  • SLA Failure Item Detail Report (review items that failed to determine stocking level changes based on past 12 months of sales history)
  • PT/OP Bin check report (review and correct identified errors)
  • Reorder report
  • No Min/Max report (review and correct)
  • Inactive Item Report (take action as appropriate)
• Provide backup for all Credit Card purchases to corporate
• Data entry requirements:
  • Ensure all completed customer requisitions are properly invoiced in the inventory system
  • Ensure all vendor receiving documents are properly entered in the inventory system
  • Ensure all inventory transfer requests are properly entered in the inventory system
  • Generate new item numbers in the inventory system following published guidelines
• Inventory management requirements:
  • Perform and report weekly inventory cycle counts
  • Perform system research on all cycle count discrepancies
  • Monitor and review inventory Bin assignments for accuracy
  • Review item sales history to ensure proper Stock Sources are set
  • Meet with MaineDOT representatives to discuss future stocking level requirements
  • Process transfer requests from other MANCON locations
  • Perform Wall to Wall inventory at site when notified, following established procedures
• Follow established guidelines for vehicle and equipment maintenance
• Provide 24-hour support at the MaineDOT location during emergencies
• Travel to locations to pick up parts
• Train forklift operators
• Assist with inventory research projects as requested
• Participate in the SCM continuing training program
• Supervise assigned store personnel

Requirements

• 1 year of computer experience
• 5 years of auto or heavy-duty truck parts experience
• 1 year of inventory experience
• 1 year of customer service experience
• 24-hour availability
• Valid driver’s license with 2 years of driving experience
• Obtain and maintain forklift certificate
• Delivery Driver experience
• Supervisory experience

Physical Demands

• Medium work: Exerting up to 50 pounds of force occasionally, and/or up to 20 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects
• Activities include: Driving, Lifting, Reaching, Shoveling, Sitting, Standing, Stooping, Walking

Work Environment

Work is mostly performed in storerooms and warehouses which may have uncontrolled temperatures and dirt/dust/damp conditions. Work is also performed in vehicles traveling to sites.