2026-5904

About the role

The Store Supervisor ensures the shop meets customer service, inventory management, and paperwork meets expectations while supervising store personnel.

Responsibilities

• Ensure attention to detail in customer service interactions.
• Meet and greet customers.
• Review supplied requisition forms to ensure they are properly completed (signatures, timestamps, part numbers, descriptions and quantities).
• Answer questions regarding availability of parts.
• Ask appropriate questions to ensure correct parts are researched and provided.
• If necessary, inspect equipment in the shop to assist in parts research.
• Research parts for procurement utilizing vendor/manufacturer websites, publications, equipment manuals, microfiche, etc… to ascertain the necessary parts to procure.
• Answer all messages (phone/email) in a timely fashion.
• Contact appropriate vendors for pricing and to place orders.
• Inform customers when requested parts are available.
• Contact Counter/Driver personnel to perform emergency parts pick ups, as required.
• Provide past sales research as requested, utilizing the inventory system.
• Check parts availability at all MANCON locations utilizing the inventory system.
• Contact other MANCON locations to request transfers of parts or obtain parts information.
• Review the Product Group Catalog as required to ensure requested items are approved for purchase.
• Review, familiarize with and adhere to Product Group Catalog.
• Review, familiarize with and adhere to Policy and Procedures Manual.
• Review, familiarize with and adhere to MANCON’s SOPs, Supervisor Manual, and Safety Manual.
• Produce And Review Required Reports:
  • Timely completion of all items on the supervisor’s checklist.
  • Generate, distribute, copy and file all invoices for material issued to VDOT.
  • Generate the daily Ticket Summary report and attach copies of all invoices and submit to VDOT.
  • Generate the Flat File Fix report.
  • Review and correct identified errors in the inventory system.
  • Generate and review the SLA Failure Item Detail Report.
  • Review all items that failed to determine if changes to stocking levels are required, based on the past 12 months of sales history.
  • Generate, review and correct items identified on the PT/OP Bin check report.
  • Generate and review the Reorder report.
  • Generate, review and correct the No Min/Max report.
  • Generate, review the Inactive Item Report.
  • Take action on items as appropriate.
  • Pull and provide copies of Vendor Invoices as requested to meet VDOT’s Quarterly Compliance review.
  • Produce and provide backup for all Credit Card purchases to corporate Data Entry Requirements.
  • Ensure that all completed customer requisitions are properly invoiced in the inventory system.
  • Ensure that all vendor receiving documents are properly entered in the inventory system.
  • Ensure that all inventory transfer requests are properly entered in the inventory system.
  • Generate new item numbers in the inventory system following published guidelines.
  • Inventory Management Requirements:
    • Perform and report weekly inventory cycle counts.
    • Maintain accuracy of inventory Bin assignments.
    • Review items sales history to ensure proper Stock Sources are set.
    • Meet with VDOT representatives to discuss future requirements in regards to stocking levels.
    • Process Transfer requests from other MANCON locations.
    • Perform Wall to Wall inventory at site, when notified, following established procedures.
• Other Requirements:
  • Follow established guidelines for vehicle and equipment maintenance.
  • Provide 24 hour support at the VDOT location during emergencies.
  • Travel to locations to pick up parts.
  • Train forklift operators.
  • Absorb inventory research projects as requested.
  • Supervise assigned store personnel.

Requirements

• 1 year computer experience.
• 5 years auto or heavy duty truck parts experience.
• 1 year inventory experience.
• 1 year customer service experience.
• 24-hour availability.
• Valid driver’s license with 2 years driving experience.
• Obtain and maintain forklift license.
• Obtain and maintain P1 or P2 ASE Certification.
• Delivery Driver experience.
• Supervisory experience.

Qualifications

• Medium work - Exerting up to 50 pounds of force occasionally, and/or up to 20 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects.
• Driving, Lifting, Reaching, Sitting, Standing, Stooping, Walking.
• Work is mostly performed in storerooms and warehouses which may have uncontrolled temperatures and dirt/dust/damp conditions.
• Work is also performed in vehicles traveling to sites.

Benefits

N/A

Pay

The minimum rate is $22.83 and increases based on experience.

Schedule

N/A