2026-27 Premium Services Team Member

About the role

The Premium Services team delivers white-glove service to our premium clients and their guests, creating seamless, personalized experiences from arrival through departure. This is a hands-on role for someone who is warm, polished, energetic, and takes pride in delivering thoughtful, highly personalized service. Premium Services Team Members support games, concerts, and special events by preparing Premium spaces, assisting with client requests, supporting activations, resolving issues, and helping deliver thoughtful, memorable moments. The ideal candidate is attentive to detail, proactive, and eager to learn within a high-level Premium Services environment. This is a part-time role based in Inglewood, CA.

Responsibilities

• Engage with Premium Members and their guests while providing attentive support throughout each event.
• Prepare and deliver amenities, gifts, and special requests for Premium Members as needed.
• Help activate and maintain premium spaces, including suites and other hospitality areas.
• Inspect premium spaces before doors open and remain attentive to client needs throughout each event.
• Assist with inbound client inquiries and help answer or route questions appropriately.
• Troubleshoot event-day issues with professionalism, urgency, and sound judgment.
• Set up and facilitate premium activations, special moments, and personalized client experiences as needed.
• Support the Premium Services team with additional projects and responsibilities as assigned.
• Partner with internal teams to help ensure a seamless experience for Premium Members while maintaining a polished, professional, and welcoming presence throughout games, concerts, and special events.

Qualifications

• A warm and engaging presence with a genuine interest in providing exceptional service.
• Strong interpersonal and communication skills, with the ability to interact comfortably and professionally with Premium Members, guests, colleagues, and partners.
• A strong attention to detail and an understanding of the importance of anticipating needs and following through.
• Proactive, dependable, and willing to take ownership of responsibilities.
• Resourceful and solutions-oriented, with the ability to remain composed when navigating questions or unexpected issues.
• Comfortable working in a fast-paced, highly visible event environment.
• Ability to learn quickly and accept feedback, within the Premium Services team.
• Ability to communicate clearly in English and follow verbal and written directions.
• Demonstrated ability to communicate and positively interact in a diverse, multicultural environment.