2026/2027 Rental Shop Day Supervisor

Rental & Repair Shop Supervisor Our Rental & Repair Shop team is at the heart of every guest’s mountain experience, providing them with the equipment and support they need for a safe and enjoyable day on the slopes. As Supervisor, you’ll oversee daily operations, support your staff, and ensure guests receive exceptional service from start to finish. Responsibilities & Duties Maintain a strong knowledge of ski and snowboard rental/repair systems, procedures, and equipment.Oversee daily shop operations, ensuring efficiency, professionalism, and adherence to resort standards.Provide accurate resort information and assist guests with questions about services and amenities.Monitor team performance, using guest and staff feedback to enhance service quality.Resolve guest concerns promptly and fairly, balancing the best interests of all parties.Support your team by ensuring necessary tools, supplies, and materials are available when needed.Manage staffing levels to meet business demands while maintaining a high level of guest satisfaction.Ensure timely completion of preventative maintenance and equipment repairs.Respond appropriately to emergencies, such as fire alarms, accidents, or lost/stolen equipment reports.Uphold the safety and security of both staff and guests at all times.Maintain a clean, organized, and welcoming rental shop environment. Qualifications Must be 18 years of age or olderGuest-focused with strong customer service skillsPunctual, reliable, and prepared to work scheduled shiftsProfessional in both appearance and demeanorSafety-conscious and attentive to detailAvailable to work weekends and holidays Why Join Us? This role offers the opportunity to lead a dedicated team, support mountain operations, and create a positive impact on every guest’s experience. If you’re a people-oriented leader who thrives in a fast-paced environment, we’d love to have you on our team. JOB CODE: 4010-260