20217 – Operations Manager (Windows/Linux, Networking, Cybersecurity)

Technical Leadership & Strategy

• Provide direction for infrastructure (servers, network, security, databases) including standards, lifecycle, and architecture.
• Evaluate, design, and implement high-impact IT solutions aligned with long-term effectiveness, cost, and technical feasibility.
• Lead and mentor a cross-functional technical team (server, network, DB, security engineers).

Server & Infrastructure Management

• Administer and maintain Windows, Linux, and M365/Exchange environments.
• Manage Active Directory, DNS, DHCP, file/print services, and system configurations.
• Oversee storage (SAN/NAS), virtualization, and cloud-integrated infrastructure.
• Maintain enterprise monitoring, alerting, and ITSM ticketing processes.
• Support helpdesk and escalation activities; ensure reliable service delivery.
• Support network infrastructure operations and performance.
• Implement cybersecurity controls, patching, and system hardening.
• Lead security compliance efforts, audits, and risk mitigation initiatives.
• Manage backups and recovery for servers and databases (SQL, Exchange).
• Develop and maintain disaster recovery and business continuity plans.
• Develop scripts (e.g., PowerShell) and automate administrative processes.
• Optimize system performance, capacity, and resource utilization.
• Diagnose and resolve complex infrastructure issues.
• Research, test, and implement new technologies and solutions.
• Maintain infrastructure inventory, lifecycle data, and documentation.
• Manage vendors, procurement, and service agreements.
• Ensure adherence to change management processes.
• Lead and manage infrastructure projects from initiation to completion.
• Cook up with internal teams, customers, and headquarters.
• Conduct project meetings and ensure timely delivery of outcomes.

Essential Functions

• Lead IT infrastructure operations with a focus on Windows server environments, networking, and cybersecurity.
• Oversee day-to-day operations, system performance, and security while driving technical direction, team leadership, and project delivery to ensure reliable, scalable, and secure enterprise systems.
• Administer and maintain Windows Server environments (Active Directory, DNS, DHCP, M365/Exchange, file/print).
• Oversee Linux server operations and cross-platform integration.
• Monitor system health, performance, and availability; resolve complex issues.
• Manage SAN/NAS storage, virtualization platforms, and cloud integrations.
• Implement and maintain enterprise monitoring, alerting, and system management tools.
• Oversee network infrastructure operations, performance, and reliability.
• Support network engineering efforts, ensuring secure and efficient connectivity.
• Conduct capacity planning, performance tuning, and infrastructure scaling.
• Enforce security controls, access management, and system hardening.
• Lead vulnerability management, patching, and threat mitigation efforts.
• Ensure compliance with security standards, audits, and regulatory requirements.
• Strengthen backup, disaster recovery, and business continuity strategies.

Must-Have Skills

• 10+ years of hands-on experience administering Windows, Linux/Unix servers, VMware, networking, storage (SAN/NAS), Exchange, Active Directory, and M365.
• 5+ years of experience in cybersecurity, compliance, and security auditing.
• Strong expertise in server infrastructure, system performance, troubleshooting, and enterprise IT operations.
• Proven ability to analyze complex issues and implement effective technical solutions.
• Experience managing and delivering projects on time with strong organizational and coordination skills.
• Strong communication skills with the ability to collaborate across teams and support internal/external stakeholders.

Nice-to-Have Skills

• Bachelor’s degree in Information Technology or related field.
• Experience supporting manufacturing or industrial IT environments.
• Relevant certifications (MCSE, Microsoft Exchange, Network+, A+).
• Experience with automation/scripting (e.g., PowerShell) and advanced infrastructure optimization.

Benefits

• Comprehensive medical/dental coverage.
• Generous PTO.
• Education assistance.
• Annual merit increase eligibility.

Team Culture

• Collaborative & Cross-Functional: Works closely across server, network, and security teams to deliver integrated solutions.
• Accountability & Ownership: Team members take ownership of systems, issues, and outcomes with a strong sense of responsibility.
• Continuous Improvement: Encourages learning, innovation, and adoption of new technologies and automation.
• Customer-Focused: Prioritizes responsiveness, service reliability, and effective support for internal stakeholders.