2. ORDER PROCESSER | CUSTOMER CARE

About the role

We are currently seeking a detail oriented, customer focused professional to join our Customer Service Department as an Order Processor. This position plays a key role in communication between our Engineering Team, Production Team, and our Customers.

Responsibilities

• Review purchase orders and specifications for completeness and accuracy.
• Enter orders with precise configuration details, modifications, and custom requests.
• Verify pricing, product codes, finish selections, and special instructions.
• Serve as a primary point of contact for dealers, builders, and designers regarding order status, changes, and clarifications.
• Aid customers with production questions, design adjustments, and technical details related to their cabinetry orders.
• Identify discrepancies or missing information and coordinate with Customers and our internal teams to resolve them.
• Communicate changes, rush requests, or special handling needs to internal departments.
• Collaborate with other team members to meet production goals and deadlines.

Requirements

• Experience in cabinetry or a related field is strongly preferred.
• Strong knowledge retention skills.
• High level of communication skills, both verbal and written.
• Strong computer skills.
• Excellent Customer Service skills.
• Reliable, punctual, and able to work a consistent schedule.

Qualifications

• Cabinet Order Processing: 1 year (Preferred)

Pay

$18- $21/hour

Benefits

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Vision insurance

How to Apply

Please respond through Indeed or via our website at: www.plainfancy.com. Be sure to include your resume and contact information. Responses without resumes will not be considered. You may also drop off your resume in person at our only location:

Plain & Fancy Custom Cabinetry
2550 Stiegel Pike
Schaefferstown, Pennsylvania 17088