Order Process Specialist

Major Job Functions

• Process and generate daily customer invoices accurately and on time
• Submit invoices through EDI systems and customer billing portals
• Monitor and resolve invoice transmission errors or rejections
• Scan, upload, and electronically file invoices and supporting documentation
• Accurately enter customer purchase orders data received through various modes
• Verify order details such as product information, quantities, pricing, and shipping details for accuracy
• Achieve prompt processing of all incoming orders in accordance with company standards
• Develop and maintain a strong understanding of company products and services
• Provide timely order updates and exceptional customer service regarding order inquiries
• Collaborate with Accounts Receivable to help mitigate credit risk
• Cook up with production and distribution teams to understand order status and fulfillment timelines
• Monitor customer trends and communicate relevant observations to the operations team
• Perform other administrative tasks as assigned

Required Skills/Abilities/Education

• High school diploma or equivalent
• 5+ years of experience in order processing, billing, or accounting support
• Experience with high volume data entry supporting a large customer base in a manufacturing environment
• Strong attention to detail and ability to maintain accuracy while managing large volumes of data
• Excellent problem-solving skills and adaptability in a changing environment
• Strong multitasking, prioritization, and time-management abilities
• Highly organized with excellent verbal and written communication skills
• Knowledge of logistics, including LTL, TL, freight rates, and transit times
• Strong customer service skills with the ability to build and maintain effective working relationships across departments and manufacturing facilities
• Proficiency with Microsoft Office and other common business technology platforms
• Experience with EDI processing and customer portals preferred
• Experience working within an ERP system; SAP S/4Hana experience is a plus