1st Street Deli Restaurant - Supervisor - FT

About the role

At Seminole Gaming, we don’t have customers - we have Guests. Each Guest is welcomed with the same pride, warmth, and respect as one would show in their own home. At 1st Street Deli, every interaction reflects our commitment to welcoming hospitality, efficient service, quality food, and a positive Guest experience. Unparalleled Service is not just an expectation; it is a standard upheld by every leader on our team.

Reporting to the Executive Director, Food and Beverage, the 1st Street Deli Supervisor is responsible for the daily execution of deli operations, with a primary focus on Guest experience, service standards, team leadership, food quality, cleanliness, and shift performance within a high-volume casino dining environment. The 1st Street Deli Supervisor serves as a hands-on leader, ensuring that service standards are met consistently, Team Members are supported and developed, and Guests receive friendly, attentive, and efficient service at all times. This role is critical in maintaining 1st Street Deli’s reputation for quality food and dependable service.

Responsibilities

• Lead day‑to‑day restaurant operations during assigned shifts, ensuring service flows smoothly and standards are consistently executed.
• Act as the shift supervisor as assigned, with responsibility for deli operations, service flow, food quality, cleanliness, and Guest satisfaction.
• Monitor staffing levels and adjust as necessary to meet business volume and service expectations.
• Ensure opening, mid‑shift, and closing procedures are completed accurately and efficiently.
• Maintain strong communication with culinary and support teams to ensure operational alignment.
• Maintain a visible, engaged leadership presence throughout the deli during service.
• Proactively engage with Guests, ensuring a friendly, efficient, and positive dining experience.
• Handle Guest concerns, complaints, and service recovery situations promptly, professionally, and within established guidelines.
• Support the recognition and relationship‑building of frequent and VIP Guests.
• Reinforce service standards and hospitality behaviors with all Team Members.
• Supervise, coach, and motivate front‑of‑house team members to perform at a high level.
• Assist with onboarding, training, and retraining of new and existing team members.
• Provide ongoing performance