1835 - Help Desk Specialist - Onsite - Active TS Required (Bonus Eligible)

About the role

Onsite Help Desk Specialist needed to support enterprise IT for a Warfighter program. Join a friendly team with growth opportunities, competitive pay, and great benefits.

Responsibilities

• Provide help desk and customer service support to users
• Promulgate changes and information to users
• Create NMCI NIPR and SIPR accounts and oversee the Move/Add/Change process
• Provide support to NMCI, documenting and tracking seat orders, and delivering statuses
• Cover and monitor IT asset inventory

Requirements

• 2 years of experience providing tier-level technical support for Windows laptops, desktops, printers, and peripheral devices
• Experience troubleshooting and remediating hardware, software, and network infrastructure issues in a high-availability Windows environment
• Experience overseeing system lifecycle tasks, including imaging, device rebuilds, identity management, and preventive security patching
• Experience maintaining peak operational performance and system reliability for local users and global enterprise customers
• Experience administering Service Desk operations, overseeing incident management, metrics tracking, and classified spillage response
• Experience supporting the Navy's M365 Flank Speed environment or similar, driving user adoption and troubleshooting cloud-based collaboration tools

Qualifications

• CompTIA Sec+ CE
• CompTIA A+ CE
• CompTIA Network+ CE
• CND
• CCNA
• SSCP

Benefits

• Generous PTO/Leave Package
• 11 Paid Federal Holidays
• Medical, Dental, & Vision Plan
• Short-Term & Long-Term Disability
• Life Insurance
• Accidental Death & Dismemberment
• 401K Retirement & Matching
• Profit Sharing Plan
• Free Training & Development Subscription
• Tuition Assistance Program
• Direct Deposit

Culture

Built upon open communications and teamwork principles that keep a talented, tenured workforce in place; consistent quality services; proactive, out-of-the-box thinking, and the highest ethical values.

Compensation

The likely salary range for this position is $65,500 - $90,500 annually. This is not, however, a guarantee of total compensation or salary or any other compensation offered. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range. Rollout Systems offers a variety of benefits including health insurance with domestic partner coverage, company-funded health savings account and life and disability insurances, 401(k) matching, 401(k) profit-sharing, education assistance, paid time off, and paid holidays. The specific programs and options available to an employee may vary depending on date of hire, location, and schedule type.

EEO & Affirmative Action

Routline Systems provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

About Rollout Systems

Our team has more than twenty years of experience working in complex and global DoD enterprise environments. Our experts possess a unique understanding of evolving technological and military landscapes. We use this key knowledge to provide and deliver affordable solutions that satisfy client's ever-changing needs.