17181 - Service Operations Specialist - MI - On Site

We need to output HTML fragment with sections: About Us? Actually "About Us" is not a standard heading list; we have headings: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. The posting includes "About Us" (company description) and "Position Summary". We need to map content to appropriate headings. The instructions: use

for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). Do NOT repeat the job title as a heading. So we need to decide which sections to include based on content. We have: - About Us: description of company. Could map to "About the role"? Actually "About the role" is more about the position summary. The "About Us" is company overview. Could be placed under "About the role"? Might be okay to include as a paragraph under "About the role" heading? The instruction: "use

for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule)." It doesn't forbid other headings? It says use

for section headings (e.g. About the role, Responsibilities...). Likely they expect only those headings. So we should map content to those headings where appropriate. We have Position Summary: could go under "About the role". Responsibilities: "Essential Duties And Responsibilities" and "Marginal Functions". So we can put under

Responsibilities

. Requirements: maybe "Education & Experience" and "Required Licenses And/Or Certifications". Also "Knowledge, Skills, And Abilities" could be Skills or Qualifications. The headings list includes Requirements, Qualifications, Skills. We need to decide distribution. We have "Knowledge, Skills, And Abilities" -> could be Skills. We have "Education & Experience" -> could be Qualifications or Requirements. Usually Requirements includes education/experience. Qualifications could be similar. But we need to avoid thin sections. Perhaps combine Education & Experience and Required Licenses into a single "Requirements" section. We have "Physical, Mental, & Communication Demands" and "Environmental Conditions" and "Disclaimer" etc. Those are boilerplate; we should remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions. The Disclaimer is likely boilerplate; we should drop it. Also "Physical, Mental, & Communication Demands" maybe not needed unless it's substantive? It's generic; could be considered boilerplate. The instruction: remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions. Physical demands may not be explicitly listed as boilerplate but it's generic; but we might keep if it's substantive? It's fairly generic; but we could drop to keep sections thin. The instruction: Prefer a few substantive sections over many thin ones. So we likely drop Physical/Mental/Communication Demands and Environmental Conditions. Benefits: The posting includes "This position is eligible for the following benefits~ ..." with list. So we should include a Benefits section. Pay: Not mentioned; no pay info. So we should NOT include Pay section. Schedule: Not mentioned; no schedule info. So we should NOT include Schedule section. Thus sections: About the role (includes About Us + Position Summary), Responsibilities (Essential Duties + Marginal Functions), Requirements (Education & Experience + Required Licenses), Skills (Knowledge, Skills, And Abilities), Benefits. We need to preserve all substantive information; do not invent or summarize away detail. So we need to include the details from each section. We must not repeat the job title as heading. The job title is "Service Operations Specialist". Not to be used as heading. We must not put Job ID/requisition numbers as headings; none present. We need to output only HTML fragment, no /, no markdown fences. We need to use

for each section heading. Use

• for any list of duties/requirements/benefits. Use

  for prose. We need to preserve all substantive information: So we need to include the company description (About Us) and Position Summary as prose under About the role. Responsibilities: list of duties from Essential Duties And Responsibilities and Marginal Functions. We need to combine them into a single list? Could separate but still under Responsibilities heading. Use

  • for each duty. Requirements: Education & Experience (including high school diploma, 1-2 years experience, Microsoft Office, PRISM preferred) and Required Licenses And/Or Certifications (Not Applicable). Since Not Applicable is basically no requirement; we could mention that no specific licenses/certifications are required. But we should not include filler like "Not Applicable" if it's just stating none. The instruction: Do NOT emit a heading followed by filler/placeholder text (e.g. "commensurate with experience", "not specified", "N/A", "varies", "TBD") and never create Pay/Schedule/Benefits sections unless the posting actually states them. For Requirements, we have actual content: Education & Experience details. The Licenses part says Not Applicable, which is filler. We could omit that line as it's not substantive. So Requirements section will contain the education/experience details. Skills: Knowledge, Skills, And Abilities list. We'll turn each bullet into
  • . Benefits: list of benefits as given. We need to ensure we don't include boilerplate like "Disclaimer", "Physical, Mental, & Communication Demands", "Environmental Conditions". Also remove lines like "This job description in no way states..." etc. Also remove "Additional Compensation~ [e.g., signing bonus, commission structure if applicable #VensureEmployerSolutions". That's placeholder; we should drop. Also remove "We may use artificial intelligence (AI) tools..." etc. That's boilerplate about hiring process; remove. Also remove "Find out more by visiting www.vensure.com ." That's maybe okay as part of About Us? It's a link; but we can keep as prose? It's not boilerplate; it's a call to action. Might be okay to keep. However it's not essential; but we can keep as part of About Us paragraph. We need to preserve ALL substantive information; not invent or summarize away detail. So we need to include the company description exactly as given (maybe we can keep as is). The About Us paragraph: "Vensure Employer Solutions is the largest privately held organization in the HR technology and service sector, providing a comprehensive portfolio of solutions, including HR/HCM technology, managed services, and global business process outsourcing (BPO). The company and its service providers collectively serve over 95,000 businesses and process over $135B in annual payroll. As a "One Employer Solution” headquartered in Chandler, Arizona, Vensure helps thousands of businesses streamline and grow their operations with custom strategies that benefit both employers and employees. Find out more by visiting www.vensure.com ." We need to keep quotes and punctuation. Position Summary: "The Service Operations Specialist is responsible for supporting the seamless delivery of client services across payroll, tax, HRIS, and account management workflows. This role serves as a primary point of contact for an assigned client base, ensuring accurate payroll processing, responsive issue resolution, and consistent service execution in alignment with department SOPs. The Specialist coordinates user setup, provides system training, manages client inquiries, analyzes data for process improvements, and collaborates with internal teams to drive client satisfaction and retention." We'll combine these two paragraphs under About the role. Now Responsibilities: list from Essential Duties And Responsibilities and Marginal Functions. Essential Duties And Responsibilities list: - Act as the main point of contact for assigned clients, providing guidance, troubleshooting support, and timely responses to inquiries. - Coordinate user setup and deliver training for client-facing systems including payroll platforms, reporting tools, HRIS, and service portals. - Maintain proactive client touchpoints to reinforce strong working relationships and support retention efforts. - Lead or participate in client meetings to discuss escalations, system needs, or service opportunities. - Manage and escalate client issues through documented processes, including submitting cases to internal departments for resolution. - Process payroll accurately and timely in accordance with federal, state, and local regulations as well as company policies. - Pull and manage new hire imports, timesheet files, and other payroll inputs to ensure accurate pay calculations. - Review payroll data for accuracy and address discrepancies prior to final submission. - Calculate pay changes, status adjustments, and terminated employee final pay while following applicable laws. - Assist with off-cycle payrolls, manual checks, and payroll adjustments with proper documentation. - Assist clients with state tax account registration requirements, provide education on payroll tax questions, and gather required account credentials. - Maintain and update HRIS employee records, including new hires, terminations, status changes, and I-9 management - Coordinate with Tax, Benefits, HR, and Operations teams to ensure seamless service delivery. - Provide technical support and troubleshooting for HRIS or payroll system-related issues for clients and employees. - Regular, on-site attendance is an essential job function due to the need for secure access to systems, collaboration on sensitive technical matters, participation in operational meetings, and hands-on involvement in activities. Marginal Functions list: - Build, maintain and promote relationships with team members, peers across disciplines, and all other company team members ensuring effective coordination of communications and services affecting clients. - Provide backup support during high-volume periods or team member absences. - Attend webinars and training to stay up to date on best practices related to the company and department. - Assist in maintaining team resources such as checklists, templates, and reference materials. - Complete projects and other duties as assigned by supervisor. We need to include all these as
  • items. Now Requirements: Education & Experience: - High school diploma or equivalent combination of experience, skills, education (including other relevant non-traditional degree programs, or job training programs) required. - 1-2 years of experience in customer service, payroll, HRIS, or related PEO/ASO/HCM environment preferred. - Experience in Microsoft Office software (Outlook, Teams, Excel, PowerPoint) and demonstrated ability to learn other applications as needed. - Experience with systems such as PRISM preferred but not required. Required Licenses And/Or Certifications: Not Applicable (we can drop). Thus Requirements section will have a
    with those four items. Now Skills: Knowledge, Skills, And Abilities list: - Ability to adapt to change, support team transitions, and guide staff through evolving processes, systems, and organizational expectations. - Excellent communication and interpersonal skills, with the ability to collaborate effectively across teams and build positive working relationships. - Communicates clearly and professionally in both written and verbal formats. - Strong time management skills, with the ability to prioritize effectively in a fast paced environment. - Flexibility to perform a variety of assignments as needed. - Strong ability to collaborate effectively with internal departments to support seamless operations and workflow coordination. - Strong work ethic and commitment to teamwork, contributing positively to a collaborative and supportive work environment. - Demonstrated ability to maintain strict confidentiality and handle sensitive information with professionalism and discretion. - Exceptional attention to detail, including the ability to thoroughly review printed documents and ensure they meet quality and accuracy standards. - Maintains high levels of organization. - Follows through on tasks reliably and ensures accuracy in documentation and communications. We'll put each as
    • . Now Benefits: The posting says: "This position is eligible for the following benefits~ Health Insurance~ Medical, dental, and vision coverage Retirement Plan~ 401(k) with company match Paid Time Off~ PTO, Holidays, Parental leave and Sick Leave provided as required by applicable state law Other Benefits~ Life insurance, short term disability, long term disability, employee assistance program (EAP), flexible spending account (FSA), health savings account (