$16/hr REMOTE Medical Call Center Representative

Resonance CX Partners identifies and validates customer-focused opportunities for experienced professionals.

Pay

$16/hr with weekly pay plus benefits.

Schedule

8:00 AM – 9:00 PM EST, Monday through Friday. Must be available for any 8-hour shift within these hours.

Responsibilities

• Provide excellent customer service and patient support.
• Verify patient information.
• Answer inbound calls and may perform outbound calls assisting patients with prescription benefit concerns.
• Gather and review patient billing and medical information.
• Operate according to Federal Health Care Program guidelines.

Requirements

• One year or more of recent call center experience (no exceptions).
• Knowledge of medical terminology, HIPAA regulations, and patient privacy practices is a plus.
• High attention to detail and accuracy in data entry.
• Private, quiet, and distraction-free workspace.
• Ability to log in and work full scheduled shifts without interruptions.
• Basic technical troubleshooting skills for common remote work issues.
• High-speed internet with a wired connection (mobile hotspots are not accepted).
• Adhere to all company-required KPIs.
• High school diploma or equivalent.

Equipment

Provided and shipped directly to your home.